[Resolved]  You Telecom Broadband Connection — Refund of non installation & the most ridiculous service provider - YOU TELECOM

YOU Telecom was providing broadband internet services in my society Sylvan Heights in Aundh Pune . I used their services for about a year and then stopped using and recently wanted to renew my account.

I called you telecom office and they were happy to rush in their sales representative . Their representative Rahul came over and collected a renewal cheque of Rs 1010/- (for a 3 mths prepaid plan with 3 months extra usage ) and gave me assurance of installation withing 3-4 days. While he was at my place i asked him to also check if their modem was still in the society as the earlier one used was a shared modem, he made a call to his Team Leader Gajanan Garge who mentioned that in case of absence of modem in building they will provide dedicated modem and get this fixed in 3-4 days time .

One week went past and I had to follow up with Rahul but no response. You telecom banked the cheque which also got deposited in their account. After continuous follow up and a lot of struggle to talk to the righ person, finally their branch manager, Mr Sandesh came on line on Jan 31st 2009 .

He finally said that they did not have connectivity in the building any more and that he will ensure that the refund cheque will be with me latest by Monday 2nd Feb.

Till date there has been no refund cheque and besides this I am flooded with calls from you telecom which are asking me to renew the connection which got suspended on 2nd of february . There is a gentleman called Anees who has been only calling me for renewal of a connection which never got installed due to incompetency of the service provider .

Despite informing Sandesh (branch Manager pune ) and he agreeing completely that something like this should not happen ... i continue to get calls for renewing my account and no refund cheque has reached me till date..

This company seems completely incomeptent right from top to bottom and with false promises ... i even feel like laughing at them

YOU TELECOM = NO HOPES.

Cheers
Amit