[Resolved] Zoomin.com — paid money - did not receive product - no proper answers for complaint | |
I placed an order for 5 Name Calendars on zoomin.com on 29th Jan 2011 thro Order # ZIN1-2HNZQDMS - The web-site commits to ship the calendars in 24 hours. Then they said that there is an unexpected delay in shipping and shipped the calendars only on 3rd Feb which i received only on 5th Feb. I was surprised to see that there were only 3 calendars inside the package. I immediately placed a complaint on their web-site on 5th Feb 2011 through Request #110862. I got a reply from Ms.Heta on 7th Feb 2011 and she gave me a promo code for some other product which i can redeem on their site. I replied back that i do not need the promo code and need only my 2 remaining calendars (or) they can take back the 3 calendars and give me a 100% refund. She then agreed to ship my 2 remaining calendars on 8th Feb 2011 and send me the docket # of the courier. Today is 26th Feb 2011 - I have still not got the calendars. I have posted several follow-ups / fresh complaints on their site for which i got no replies till today. Utter disgrace on Zoomin.com They have not provided any helpline number on their site. I somehow found their number[protected] and called them. Noone answered in retail / customer service. I could get thro only to their Corporate extension. Some gentleman spoke up on 23rd Feb 2011. He took all my order details / complaint details - assured me he will follow this up personally and call me back in 1 hour time. But never called up. Do not place any orders on ZOOMIN.COM - They are thugs! Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 11 Comments | |
Comments
ZOOMIN.COM — DELAY IN DELIVERY
MY AREA POSTMAN ,POST OFFICE BAGAWAS AHIRAN 303119, DONT DELIVER MAILS AND PARCEL,ONTIME AND EVEN NOT DELIVER.WHEN WE ASK FOR DELIVERY HE ASK THAT THIS NOT MY DUTY. Same issue with me.
Not Get My Product Order on 27 July 2012
Product Order No: ZCS-337270
Not give proper response, i have call them 2 or 3 times also post 2 or 3 request or complaints:
Request Number are :
228188
229221
They just reply me this :
"Sir, can you want to cancel your order or re-ship the order when product is available for ship."
Zoomin, i am afraid from your service last time same thing is happen, please refund my amount. don't want to buy any thing from you.
My product is lost last time, please just simple refund my amount, i can by this product from some where else. better to buy 16 GB SD Card on same price.
Please don't do this its hard for customers, i want to gift this card to my friends with S3 mobile and his birth date is 8 aug 2012.
I want my product or amount as soon as possible.
Thanks
Rohit Wadhwa
Not Get My Product Order on 27 July 2012
Product Order No: ZCS-337270
Not give proper response, i have call them 2 or 3 times also post 2 or 3 request or complaints:
Request Number are :
228188
229221
They just reply me this :
"Sir, can you want to cancel your order or re-ship the order when product is available for ship."
Zoomin, i am afraid from your service last time same thing is happen, please refund my amount. don't want to buy any thing from you.
My product is lost last time, please just simple refund my amount, i can by this product from some where else. better to buy 16 GB SD Card on same price.
Please don't do this its hard for customers, i want to gift this card to my friends with S3 mobile and his birth date is 8 aug 2012.
I want my product or amount as soon as possible.
Thanks
Rohit Wadhwa
MY REQUEST
My order ZIN1-xxxxxxx is still processing. I thought to gift it. Why so much delay in the process. It is supposed to be shipped in between Sep. 17 2012 - Sep. 18 2012. Could please speed up the process. I will be out of town from 28/Sep/2012 - 02/Oct/2012. What should i do if it is shipped in
those days. i am very much disappointed by your service.
ZOOMIN ANSWER
This is a confirmation that your request (#238646) has been received, and is being reviewed by our support staff. We usually respond to all incoming cases within 24 hours – however due to an exceptionally high volume of inquiries, we are presently experiencing a delay in responding to our customers. You may experience delays in hearing back from us (from 1 - 3 days). We realize that this is not the answer you were expecting and are extremely sorry to disappoint you for this inconvenience. We request your patience and understanding.
Please be assured that we are actively reviewing each case in the order they are received. Our Customer Service team will be getting back to you shortly. If while waiting for a response, you have found the answer to your question on our Helpdesk http://help.zoomin.com we would really appreciate it if you could close your pending request by clicking on the link below.
To review the status of the request and add additional comments, follow the link below:
http://help.zoomin.com/tickets/238646
HOOPLESS SERVICE. NEVER EVER GO FOR ZOOIM IN.
My order ZIN1-xxxxxxx is still processing. I thought to gift it. Why so much delay in the process. It is supposed to be shipped in between Sep. 17 2012 - Sep. 18 2012. Could please speed up the process. I will be out of town from 28/Sep/2012 - 02/Oct/2012. What should i do if it is shipped in
those days. i am very much disappointed by your service.
ZOOMIN ANSWER
This is a confirmation that your request (#238646) has been received, and is being reviewed by our support staff. We usually respond to all incoming cases within 24 hours – however due to an exceptionally high volume of inquiries, we are presently experiencing a delay in responding to our customers. You may experience delays in hearing back from us (from 1 - 3 days). We realize that this is not the answer you were expecting and are extremely sorry to disappoint you for this inconvenience. We request your patience and understanding.
Please be assured that we are actively reviewing each case in the order they are received. Our Customer Service team will be getting back to you shortly. If while waiting for a response, you have found the answer to your question on our Helpdesk http://help.zoomin.com we would really appreciate it if you could close your pending request by clicking on the link below.
To review the status of the request and add additional comments, follow the link below:
http://help.zoomin.com/tickets/238646
HOOPLESS SERVICE. NEVER EVER GO FOR ZOOIM IN.
Same i paid money but my product is still not shipped. No PROPER ANSWER. If you still want to shop from zoomin go for COD mode that is better they will rush to you to deliver you product.
Today I have recieved the parcel Order # ZCS-687763 . one camera of Rs.9150/-
Everything are there in the packet like camera box, charge, cable, parker pan but camera is not there.
CAMERA is mssing in the parce.
Please check and do the needful.
I have tried to contact your customer care but they are disconnecting the call after 3-4 mintues.
Everything are there in the packet like camera box, charge, cable, parker pan but camera is not there.
CAMERA is mssing in the parce.
Please check and do the needful.
I have tried to contact your customer care but they are disconnecting the call after 3-4 mintues.
I placed an order(ZIN1-7CUZIMB3) a chai mug. Amount of Rs. 303 has been taken from my account. It is two weeks from now i didn't receive the product ????.
It is shwn payment pending but amount has been taken from by account... what can i do.
It is shwn payment pending but amount has been taken from by account... what can i do.
Sagarika Nath's reply, Jun 28, 2019
Sir dis you got your refund? I'm also a customer of zoomin, same happened with me in last few days
I have placed an order(ZIN1-7CUZIMB3) and amount has been credited from my bank account.
I too have received a mail from [protected]@ccavenue.com that amount of Rs.303 has been taken.
Two weeks have been passed but i didn't get the product. When I logged in it is in payment pending status. But payment has been done..
When will I receive the product ??
I too have received a mail from [protected]@ccavenue.com that amount of Rs.303 has been taken.
Two weeks have been passed but i didn't get the product. When I logged in it is in payment pending status. But payment has been done..
When will I receive the product ??
I HAVE PLACED AN ORDER#:TR-2452378FF9449FFE 21/5/2014 AT 9.30 AM. AND AMOUNT HAS BEEN CREDITED FROM MY BANK ACCOUNT. I TOO HAVE RECEV.IVED A MAIL FROM [protected]@CCAVENUE.COM THAT AMOUNT OF RS. 49 HAS BEEN TAKEN. BUT MY PHOTOS ARE NOT UPLORDS. I AM DISAPPOINTED. PLEASE HELP ME. OTHERWISE RETURN MY MONEY.
today near about 3:54AM i placed and order through windows zoomin app from login account [protected]@gmail.com
but when i saw it on your website in my account it show zero order. Can you please send me copy of my order and pics I uploaded and almost all details.
but when i saw it on your website in my account it show zero order. Can you please send me copy of my order and pics I uploaded and almost all details.
Sagarika Nath's reply, Jun 28, 2019
Did you got your refund from zoomin? Plz reply bcz I'm also a customer of zoomin same happened with me
Coffee Mug
The amount is debited from my AccountDate Jun. 14, 2016
Order ID ZIN1-AMKLAFFA
Rs. 388.13 amount debited from the account still showing Payment pending
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They are really thugs