Croma Store, Kothrud, Pune / Hp G6 2226tu Laptop 39. 6cm — Complaint against Salesman Laxman at Croma store, Kothrud , Pune

Address:

Pune, Maharashtra

As I have bought a HP G6 2226TU Laptop 39.6cm from Croma Store, Kothrud, Pune on 26/05/2013 and while demonstration sales man Laxman told me that in the laptop there are two slots for RAM and in one slot 4 GB RAM is provided by the HP and one slot is empty, then I asked him to show me so, he said we can't open it only authorized HP store will open it for you.Since while purchasing I told the salesman Laxman that I need only a single 4 GB RAM so I could expand my laptop RAM to 8 GB.

After that I went to a HP World,Service Rd, Pimpri, Pimpri Chinchwad, Maharashtra 411019 ‎ so, he told me in the laptop there are two RAMs of 2GB but not a single RAM of 4 GB. So from HP world they told me they can't help me. Then I went two times to Croma Store , Kothrud , Pune.
First day the sales man Laxman told me come next day we will ask to HP people , next day Laxman was not present as he has taken leave , so a guy from sales has they told me that it's your mistake, you have to buy a new RAM of 4GB and we can't accept those two RAMs.

As I am living near Hinjewadi Pune, it take almost 1.5 hrs to reach to the Croma Store, Kothrud , Pune. Two days I have wasted my money to reach there and spend my so much time for discussion as well. So now I am totally mentally disturbed by their behavior. As I am also a Tata Consultancy Services, Pune employee but we never did such froud.

So I would like you to take action against salesman or against Croma store and I only need a 4 GB single RAM.

Bill Number :SLF02A[protected].

Thanks & Regards
Varun Garg
[protected]