Continental Club Holidays — mis selling membership and not giving bookings

Address:	Ring Road Mall, Rohini, New Delhi, Delhi, 110017
Website:	www.continentalclubholidays.com

I have been sold membership on 16.11.2019 by mr. Sourya and mr. Ramesh at sarojini nagar, new delhi and they have given all the false statements just to sell their plan. We have asked them to give in written everything they were telling but they told that you will receive all terms and conditions in your kit but i haven't received any kit. When i checked with booking team, they told that yours is trial plan and no kit will be sent for these plans.

They have sold me trial plan for rs. 20, 000/- in which i will be getting 18 nights (Including 12 bonus nights) but on checking with booking team (Neha), only 6 nights are there. Moreover they told that i can get the booking done in manesar resort after 2-3 days of taking the membership. This membership is valid for all season/during all festivals etc. But i am requesting for booking 2 nights in manesar resort from 25.11.2019 but till date they are not able to give me booking saying that these resorts are not available/ very costly and can't be given in your plan whereas at time of selling they themself told that you can go to manesar resort. Booking person ms. Neha is saying that all resorts are booked and they can give booking after feb.
Senior person mr. Ramesh not picking call and mr. Sourya everytime saying that i will get the booking done but not able to do so for past one month.

I had taken membership in my wife name = namrata khatter. Request you to please get the full refund asap (Rs. 20, 000/-) since i have not used any services from the company.

I have tried contacting them multiple times but of no use. Because booking team (Neha) number is not reachable, mr. Ramesh not picking calls, and mr. Sourya giving false committment each time. I don't have so much time that daily i call them to get the booking done as if they are doing any favor. I have mailed to the booking email id 5-6 times, but not received any revert till now.

Please let me know in case any other detail is required.

Thanks and regards,
Dhiraj khatter