Country Club India — never received membership asked for a refund in cooling period but did not agree

Address:	Pune, Maharashtra, 411001
Website:	www.countryvacationsindia.com

Hi,
On 2nd of december 2017, i got in agreement with country vacations pune for a 5 year service at a cost of rs. 71000 (Paid by credit card) where they will provide
1. Free talwalkars gym for 5 years
2. Free of cost trip to malaysia for me and my wife for 6d/5n. Afterwards they started saying we need to pay amc and utility charges.
3. Convert my credit card payment to 0% interest emi (Took signatures in a form as well but never converted it to emi.)
Sales person name - samuel patil ([protected] / [protected] - wats app / [protected]@countryvacationsmail.com)
They did not confirm even my membership in the first 9 days in which i and my wife visited twice to their office and they kept on saying tomorrow you will but that tommorow never came. I and my wife kept calling the sales guy and customer care everyday. You can see that in the attachment that on one day my wife called her 112 times as well.
Finally within cooling period on 12th dec we asked for a refund from them but at start they kept on denying saying that they did not receive my email.
Followed up with central customer care of country club as well but they also denied. Even though it is written in their agreement in clause no. 34 they denied.
The cooling period code of ethics is also at (http://www.airda.org/airda-code-of-ethics.html)

They kept on denying everytime and there has always been a disconnect between what customer care said and the sales guy as sales guy agreed to refund and confirmed me and my wife at their officeon 17th dec as well but when we call customer care they denied saying you need to pay amc charges and utility charges and we will not refund as per company guidelines.
There contract has a place mentioned with non-refundable clause whereas another says you can get your money refund if asked within cooling period of 10 days. Two opposite terms in the same contract. They have cheated us.

Please ask them to return my money as the interest rates on my credit card pay is increasing everyday and they are obviously not ready to give me services what there sales person says. I am also eligible to get my money back as i asked in the cooling period and also all the conversation between me and country vacations in enclosed in the attachment. There are 45 mails conversation between me and country vacations for refund but due to only jpg format i have not been able to attach that.

Central customer care ([protected]@countryvacationsmail.com,
Reservations pune