[Resolved]  Country Holidays Inn & Suites — Cancellation of membership and return of whole amount paid (1,70,000/-) because of cheating and false promises done by sales re

Address:

Noida

Country Holidays Inn & Suites —

Sub- Cancellation of membership and return of whole amount paid (₹1, 70, 000/-) becausec of cheating and false promises done by sales representative of CHIS.

My Name is Ravi Kumar. On 08.11.2021 I got a phone call from chis representative, he told me that we are lucky winners of CHIS and invited me and my wife in Redison blu hotel Kaushambi that evening. Accordinginly, we attended that event of the company, where we are welcomed by your sales representative Mr. Narayan Singh and Ms. Chanchal. After that they requested us to listen about CHIS membership plan (they repeatedly mention that this offer is valid for that day only), where he promised me that if i take T1 membership plan, I have to pay only ₹ 1, 70, 000/- in 18 interest free installments including GST and promise some other offers which i'm mentioning down below:

1- Returns air Tickets of Dubai/ Bali with free stay and meal for me and my family in any time within 10 years.
2- totally Interest Free EMIs including GST for 18 months
3- 4 or 5 star Hotel stay with free meals till 10 years for two adults and two kids upto 12 years.
4- free pickup and drop.
5-14 days free stay in CHIS properties worldwide.
6-5 free parlor coupons
They also mentioned some other offers like free stay in Maldives/Mukteshwar/Jim Corbett/Hayatt Regency etc upto six months. When I told them that presently my wife is leaving in my home town they assured us that they will extend the offers for one year. They also mentioned that age limit for my child is 12 years for boarding in Hotels.

And for all this i only have to pay only rs. 1, 70, 000/- alongwith a fix annual maintenance fee of ₹ 8000/- + GST. which will be payable only when we will book any hotel otherwise no need to pay and our years further will be added if we don't use).
I paid a total ₹ 1, 70, 000/- as an advance through Credit Card EMI.
Representatives assured us that all these above promises will be mentioned in agreement and we have to just sign it. They kept us busy in talking and gave no time to read the agreement thoroughly and built pressure to sign it by saying it consists of whatever they had promised.
After that the Sales person requested us that you will get a confirmation call from the company so please accept the call as it is otherwise your money will be hold for an unknown period. Due to late night, we left the place after their assurance of all the above said commitment, unknown to the fact that we were cheated at each and every step.

But in next morning, when I got the confirmation call from your department, they mentioned that no return air tickets to Dubai/Bali is included, only stay will provided by the Company. Further, she stated that I have also to pay interest on my EMI . This is an additional burden upon me.
Further, I can only take 2 weeks max per year and that too with at least one month gap, not together.
She also mentioned that I have to pay maintenance fee every year, During the conversation, when I raised questions I found that whatever she is telling us contradicts all the promises made by Sh. Narayan Singh and Ms. Chanchal in that night after payment and then I didn't give my acknowledgement for proceeding membership on the final acknowledgement call and acknowledgement mail as there were denial and differences in many of services promised to me.

So after hearing this from your Customer Department, i found that your sales person, Narayan Singh has sold me the membership by making false promises. He has done fraud with me and took my hard earned money by making false promises.

I want my money back after a horrific experience of False service promises and cheating acts by your company representatives.

So after all of that, I request you to please Cancel my membership (Reg No: CHISDLSA779450) and refund my full amount which is ₹ 1, 70, 000/- .

Please look into this matter and refund my amount otherwise I have to go to the Police and Consumer Court to file a complaint against your company and your sales person.

I hope to get this resolved from you as soon as possible.

I'll be looking forward to hearing from you with my refund of this membership.