[Resolved] Country Holidays Inn & Suites — country holidays inn & suites fraud, false promises, refusing refund and forcing membership against our will

 
6 Reviews
New Delhi, New Delhi District, Delhi, India
 Shaurya007 on Aug 17, 2018
I have recently purchased chis membership and paid half the amount. They had made many false promises as below:

1. During selling of membership, there executive told that the 'annual maintenance charges (Amc) are to be paid once you

Complete 7 days of trips, but when checked there agreement, it's mentioned that amc charges are to paid at the time of

Making booking and when confronted on this point they even lied and said they didn't say any such thing.

2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by

Paying only 'administration charges' (15000 flat and no other charges). However they don't mention any such point in

Agreement. On high request they agreed to send mail mentioning refund policy. On checking the mail i found that, there are

Other charges also like asf/amc and gst to be deducted extra. (Again a false communication while selling membership).

3. They claimed to have been the affiliate partners of famous brand 'country inn and suites' but when confronted, there

Executive reluctantly denied this affiliation and told that they have no relation with this group and they are totally

Separate chain.

4. They claim to have 147 owned properties at different location globally but that's again a false claim from there side.

I am utterly dissatisfied with there false promises just at this beginning stage and i can't be assured how there services

Will be if i pay the full amount,

I want my refund which i have already paid for there membership/ownership.
Complaint marked as Resolved Aug 22, 2018
Got initial call from Mr Rahul(Senior Manager) and then further from Mr Ujjwal Roy(General Manager) to resolve my issue.
Mr Roy on behalf of CHIS has assured me to refund a partial amount of Rs 55000/- after deducting Rs 15000/-
However these charges are not applicable to be deducted as we haven't availed any of their services. I am raising a new complaint with the latest conversation/updates from Mr Roy(CHIS).
Updated by Shaurya007, Aug 17, 2018
My worst experience with a country holiday inn & suites (CHIS), don’t confuse it with brand(country inn & suites)

I have recently become the victim of CHIS fraudulent tactics forcing me to take their membership but I somehow managed to save nearly half the amount but got into their trap to pay half the amount via credit card.

The sweetness and gesture the sales team will show while selling their membership, you will be bound to fall into their trap and once your card is swipe, they will give you an agreement to sign stating that this is the written commitment of what we discussed showing the amount paid. They will not let you read the other conditions saying that you can read it later(taking advantage of the situation that we were in a hurry to leave to attend some function)

They had made many false promises as below:

1. During selling of membership, there executive told that the 'Annual Maintenance Charges(AMC) are to be paid once you complete 7 days of trips, but when checked there agreement, it's mentioned that AMC charges are to paid at the time of making booking and when confronted on this point they even lied and said they didn't say any such thing.

2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by paying only 'Administration Charges'(15000 flat and no other charges). However they don't mention any such point in agreement. On high request they agreed to send mail mentioning refund policy. On checking the mail i found that, there are other charges also like ASF/AMC and GST to be deducted extra.(Again a false communication while selling membership).

3. They claimed to have been the affiliate partners of famous brand 'Country Inn and suites' but when confronted, there executive reluctantly denied this affiliation and told that they have no relation with this group and they are totally separate chain.

4. They claim to have 147 owned properties at different location globally but that's again a false claim from their side.

On asking for refund they are forcing to first pay the full amount, then take a mandatory trip and then ask for refund which is no where mentioned in their agreement. Keeping all their false promises i can't be assured that they will refund my money even if i make a full payment to them at this stage.

I am utterly dissatisfied with their false promises and their fraudulent activities and i can't be assured how there services will be in future. I want my refund which i have already paid for there membership/ownership.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

Country holidays inn & suites - chis is a fraud company they did same with me. Country holidays inn & suites (CHIS) are not ready to refund my hard earned money. Country holidays inn & suites (CHIS) trapped me on 21-Oct-2018 by doing a lots of false commitment and now Country holidays inn & suites (CHIS) are saying that this is marketing strategy to trape innocent peoples.

Invoice No: CHIS-ND782949
Reg No: CHISND774048
Date:[protected]
Amount: 140000
Kindly provide your membership ID and contact details so that your query should be resolved at earliest.
Mr. Singal..Thanks for resolving the query regarding your CHIS membership as being resolved now.
Country holidays inn & suites fraud, false promises, refusing refund and forcing membership against our will

I have recently purchased chis membership and paid the full amount. They had made many false promises as below:

1. During selling of membership, there executive told that the 'annual maintenance charges (Amc) are to be paid once a year wheras their executive during telecofirmation and when confronted on this point they even lied and said they didn't say any such thing.

2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by
Paying only 'administration charges' (15000 flat and no other charges). However they don't mention any such point in Agreement.

3. They even did not disclosed the clause of age of children allowed on the vacation. When confronted for the same the company refused and claimed that their representative had explained the same. When the same representative was contacted them he made all the possible excuses and said that he will arrange for some sort of compensation whereas we were of the ipenion of claiming the refund. He even requested that if we go for vacation once our all queries will be resolved. When contacted for vacation planning then the company claimed that as per their policy one can plan for the vacation only after 21 days of receipt of membership card and membership documents. And it has been 15 days since our transaction and they have still not yet despatched the documents. On contacting Me Akash and Mr Sahil ( the company representative who attended us ) they refused.

4. They claim to have 147 owned properties at different location globally but that's again a false claim from there side.

I am utterly dissatisfied with there false promises just at this beginning stage and i can't be assured how there services will fare up. It's my humble request that as I have made a mistake please don't repeat the same. DON'T REPEAT DON'T GO FOR COUNTRY HOLIDAYS INNS AND RESORTS AS RHEY ARE FRAUD.
Gurwinderjit2018's reply, Oct 20, 2018
Hi Nitin, we all are victim of their fraud but sailing in separate boats instead of joining hands. Together we can purse legal matter against CHIS

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Lets not just let them walk away just like that when they took our hard earned money. lets together bring them to justice and get our hard earned money back, inbox me your contact details and will add share further details.
CHIS is running SCAM and looting innocent citizens of their hard earned money through unethical practices where they have no standards of business conduct

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy https://www.countryholidaysinnsuites.com/refund-policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

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    Country Holidays Inn & Suites - country holidays inn & suites fraud, false promises, refusing refund and forcing membership against our will