[Resolved] Country Holidays Inn & Suites — country holidays inn & suites fraud, false promises, refusing refund and forcing membership against our will
New Delhi, New Delhi District, Delhi, India
ShShaurya007 on Aug 17, 2018
I have recently purchased chis membership and paid half the amount. They had made many false promises as below:
1. During selling of membership, there executive told that the 'annual maintenance charges (Amc) are to be paid once you
Complete 7 days of trips, but when checked there agreement, it's mentioned that amc charges are to paid at the time of
Making booking and when confronted on this point they even lied and said they didn't say any such thing.
2. Regarding refund policy, the executive told that after taking 1 trip we can go for cancellation of the membership by
Paying only 'administration charges' (15000 flat and no other charges). However they don't mention any such point in
Agreement. On high request they agreed to send mail mentioning refund policy. On checking the mail i found that, there are
Other charges also like asf/amc and gst to be deducted extra. (Again a false communication while selling membership).
3. They claimed to have been the affiliate partners of famous brand 'country inn and suites' but when confronted, there
Executive reluctantly denied this affiliation and told that they have no relation with this group and they are totally
4. They claim to have 147 owned properties at different location globally but that's again a false claim from there side.
I am utterly dissatisfied with there false promises just at this beginning stage and i can't be assured how there services
Will be if i pay the full amount,
I want my refund which i have already paid for there membership/ownership.
Complaint marked as Resolved Aug 22, 2018
Got initial call from Mr Rahul(Senior Manager) and then further from Mr Ujjwal Roy(General Manager) to resolve my issue.
Mr Roy on behalf of CHIS has assured me to refund a partial amount of Rs 55000/- after deducting Rs 15000/-
However these charges are not applicable to be deducted as we haven't availed any of their services. I am raising a new complaint with the latest conversation/updates from Mr Roy(CHIS).
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