[Resolved]  Country Holidays Inn & Suites — misleading advertisement while giving presentation, extremely unprofessional attitude

Address:	OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nagar, Noida, 201301., Gautam Buddh Nagar, Uttar Pradesh, 110095
Website:	www.countryholidaysinnsuites.com

I enrolled for CHIS membership in June 2019 by paying Rs. 95, 000/-. I was also supposed to pay AMC of Rs. 7000/- + GST annually.

At the outset, I would like to place on record the misleading advertisements /lies told to me while I was called for the presentation to for CHIS membership. They ensured that they have very good (at least 4*) properties across popular tourist destinations in India.

In November, I wanted to travel to Andamans with my family. However, I was surprised to know that CHIS didn't have a property there. Due to this, I had to change my plan to Goa.

In Goa, I wanted to stay near Calangute beach for three nights and four days. I requested, well in advance, for a booking in Lemon Tree Hotel. However, it was shown as 'sold out' . However, I was still able to book the same hotel via MMT, Yatra, GoIbibo etc. I wonder how many rooms CHIS booked in Lemon Tree Hotel for it's clients during the period I requested! If the need arises, I am sure CHIS will have to tell this in Consumer Court. Otherwise, i think they have put the photos of Lemon Tree Hotel just for the sake of it!

Thereafter I requested for any other hotel in or around Calangute Beach. (I had seen one Acacia Resort at Calangute on CHIS website/app). They told me that they do not have any other property near calangute beach. I was surprised at this!

They then offered me IVY Anjuna, which i found not to be up to the mark. They then offered 'I love Bell Bottoms', which I did not like but i consented for it as i had to book air-tickets as well and it was getting delayed resulting in hike in fare prices.

However, to my dismay and surprise again, CHIS offered me booking for two nights only (whereas I had requested for three nights), that too with payment of breakfast charges on me!!!

Now this made me question myself that if i have to pay Rs. 95, 000/- as advance fee, AMC charges of Rs. 7000/- plus, and then i have to compromise with a sub-standard (not 4* hotel, as promised during presentation), then what is the use of CHIS membership?

However, as the time was running out, I booked my hotel (a resort on Calangute beach) and air-tickets myself, at a very good price!!

All this correspondence has been exchanged over emails. I was in touch with Mr. Negi, Take-over Manager over phone (the one who sold me the package). In the end Mr. Negi told me that "sir hamara kaam sirf sales ka hai, uske baad aapko apne aap customer care se baat krni padegi'!!

CHIS didn't provide the services they promised, and their unprofessional attitude also didn't help!

I therefore requested for withdrawal of membership and refund of my money. However, they have bluntly said no as per their so called 'agreement. Whereas on their website they say, and I quote,

"In case of any valid point of dissatisfaction, The member can cancel their membership within 7 days of availing their first holiday by writing to us at [protected]@countryholidaysinnsuites.com. Refund will be processed after deducting administration charges, ASF and GST. This refund policy will not be applicable for premium business membership."

I think i now have to seek justice at Consumer Courts! Is there any other way to get my funds back?

Thank you!!