Country Vacations — bad service

Address:

Hyderabad, Andhra Pradesh

I have recently taken holidays in bhandipur facility and had a bitter experience as the facilities are poor. I want cancellation of my membership and refund of my money. I have a very detailed report along with proof pictures to show the deficiencies.
Reminder#1

On sat, aug 19, 2017 at 3:30 pm, manju wrote:

Sent from my ipad

Begin forwarded message:

From: manjunath chinya ramaswamy
Date: 15 august 2017 at 10:23:59 pm ist
To: [protected]@countryvacationsmail.com
Subject: complaint regarding country vacation facility and cancellation of membership
Dear sir/ m'am
I have been the country vacations member since13th june 2014 and my membership no is# cvmy1clubc5sb177547. So far i have paid membership and annual maintenance charges for the last 3 years years as below:

Membership fee rs50000/-
Jul16 2015 rs 8006/-
Aug28 2016 rs 7328/-
Feb17 2017 rs 8280/-
Total paid as of date to country vacations: rs73614/-

Having faith in your club and membership, though i have not utilized any holidays for the last 3 years, i kept on paying amc charges promptly.

Last month i took one holiday in your facility at bhandipur from 28jul17 to 30th jul17.

Indeed i regret having taking this decision of becoming member and paying amc charges today after taking a 2 days holidays with my family members in one of your facilities as above.

I would like to narrate the sequence of activities and my bitter unforgettable experience in the sequence of the events for your perusal along with photographic evidences where possible.

# 1 having taking decision to go for vacation for 2 days, i approached your facility (Bhandipur) on telephone (Country vacation bhandipur, karnataka). To my surprise i got a blunt and horrible reply that the facility is full and no rooms are available. Before doing this i had called your hyderabad toll free customer care no#[protected] with no reply from that end despite my several calls. Then i decided to call up local country vacations office and the representative there helped me to find 2 rooms one for my self and my wife and other for my 2 adult kids. He wanted me to pay for another room!! I had to fight with him to avoid paying as i was taking vacation for the first time and paid all 3 amc' s and many holidays are accumulated against my membership no.

See the struggle i had to go through your representatives just to book my vacation. I am ashamed to be member of such clubs.

#2 after booking my facility, just the previous day of my vacation i got a call from your facility regarding re confirmation of our arrival. I did that on telephone and asked for the direction which he guided and informed me that there is a signage showing country vacations after bhandipur forest post. Next day i drove from mysore reached bhandipur and started looking for signage to take left turn to reach your facility. To my bad luck there was no mobile telephone signal in the forest to call them to take direction again! I drove passed the signage and drove almost 10-15 km further to realise that i had to get back... At last i found the signage and reached your facility at least 1 hr late! See the picture #1 of your lovely signage! Tell me how one can see this while driving?

Company like yours who are in hospitality industry should be ashamed of giving directions to your guests like this! Can't you place a better signage than this???

#3 we were already drained and sick by the time we entered your reception. We were welcomed by heard of monkeys in the parking (See picture #2), threatening us to pull our bags!! Well some one came to our rescue and they allotted us room nos 165 & 166 which we went to occupy. It was a shocker waiting for us in the room. The room was stinking with cigarettes smoke and with many other flaws in the room (As shown in pictures 3 & 4). Unfortunately we couldn't capture your stinking rooms on camera!! We went back to reception seeking for change of rooms. They were courteous enough to show 2 other rooms below in the gf next to each other. Those rooms were tiny, with peeled wet painting spots on the wall, toilets not clean, tv fixed in a corner... Omg... Is this what we want on a vacation?? Again we had to go back to reception and request them for a better room... Then after a much of deliberation they showed us a suite (1 br) which was better compared to the rooms... Though there was only one bath/ toilet for 4 adults. We had no option but to compromise on this and accept.
With this saga of events, my wife and kids are already tired of the vacation which they expressed. Some how i had to cheer them up. We lost nearly 1 hr in room hunting!
You may check your records and with your staff on this issue.

Is this how country vacations want to deal with guests? I have traveled extensively in india and abroad and have never had such horrible experience.

# 4 after the disastrous start, i cheered up my kids and took them to your reception to play some sports/games. Once again we had a very bitter experience viz., the tt bats were torn, shuttle racket had no grips, shuttle cocks were dead/broken, shuttle court was full of stones and no marking, shuttle net height is 1 ft more than normal, cricket bat handle was shaky??? The list goes on and end less... You may go and check all these items to verify!!

See picture 5 to see the state of court.

If you want to keep the facility keep them properly and not for the heck of it. It was again a bitter experience.

# 5 later we went to restaurant to have a cup of coffee. Do you want to hear the story of your beautiful restaurant?? I have some pictures as well to prove my point..
The coffee served was full of sugar!! See the coffee cup!! (See picture #6) we are in karnataka, coffee land and getting such a horrible coffee?
Another unforgettable incident while we were having coffee was that one monkey entered from no where and snatched some snacks from our adjacent table where some guests with small children were eating! It could be very dangerous when kids are around. I looked around to find out how did this happen? I found a holes in the wire net covering an opening through which monkey has entered. See the attached picture#7.
While i looked around in the restaurant very unusual and unhygienic things were found like janitor items like dustbins, cleaning liquid, brooms etc., are stored in the middle of dining tables! You may see some pictures 8 to 10 to prove this. Don't you have a janitor room to store all these?? Why keeping in the middle of the eating area? How can we eat sitting next to these??
The exhaust of kitchen seems to have not been cleaned at all! This is the sorry state of affairs. See how gas cylinders are stored! Highly unsafe! See the attached pictures11 &12
I also understand there is only one kitchen for both veg and non veg cooking. Being vegetarians we had to take this news with a pinch of salt.

The restaurant hygine with the above facts is not up to any basic standards and not acceptable at all. I do not know how you are running such a sub standard restaurant. The rates are no cheap! I would never like to enter such restaurant again!

#6 after a disappointing visit to your restaurant, we walked around in your facility in the evening to notice some deadly, dangerous, unsafe installations. We could capture some pictures which i am attaching. See pictures 13 to 19
- the electrical junction boxes were precarious... See some boxes are open, closed with a stick as stopper, broken glass. Which safety standards in a public place permits such boxes?
- most of the side walk way lights are missing, broken, wires are exposed without any insulation. Deadly electrical lapses could be seen.
- some wires or cables are on the ground exposed!

To what safety standard are you running the facility?

I am indeed surprised how you can run a facility in such a condition which are unsafe and deadly when kids, old and many guests visit. Do you want to kill them? I am sorry.. These are gross lapses

#7
Other lapses:- see pictures 20 to 27 which shows the general maintanance standard of your club which are self explanatory. Very poor standard.


After noting all the points above from 1 to 7, i will never ever visit any of your facility even offered at free of cost. I am not interested in jeopardising lives of my family.

I am no longer interested in the membership of your club.

I urge you to cancel my membership with immediate effect and reimburse my membership fee and the amc charges paid so far with 12% finance cost over and above.

My bank details are as below
Bank - axis bank
Branch - kuvempunagar mysore
A/c no - [protected]
Ifsc code - utib0000579
Name - c r manjunatha
.

Under the above ridiculous and horrible situation of your facility, agreed conditions of our signed agreement is null and void and are no more valid.

If this is not sorted out within 2 weeks of this mail and reimbursement is made, i have left with no option but to exercise legal options to claim all the losses including the compensation for the agony we have gone through.
Thank you

Best regards
Manjunath
[protected]
Attachment : word document containing pictures to prove my concerns in this mail.