[Resolved]  Country Vacations — Bad service & support..... I want my Refund

Address:Pune, Maharashtra

My membership id is CVPU1CLUB5LB173298. I have took membership & paid 30, 000 at Pune office. At the time of payment all staff treated like VIP & once they received full payment they neither receive my call nor called me back. I have mailed them several times regarding service complaints. They don't even update customer profile & payment details. I had booked vacation for Goa in October 2014, for some family issues I cancelled my plan & requested them to adjust paid amount for next vacations. They accepted my request but on condition o[censored]sing same amount within 3 months, which was not possible for me. Now they saying that my amount has been collapsed & I can't use that. Their customer care staff call only for payments, they never reply when you required help to sort out some issues like this. Very Pathetic service. I want to cancel my membership & want refund.
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Complaint marked as Resolved 
Verified Support
Sep 18, 2015
Country Vacations Customer Care's response
Dear Member, Good Afternoon! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve. You can also reach us on below numbers and e-mail Ids For Country Vacations membership call us on:[protected]/67484444 E-mail Us On: [protected]@countryvacationsmail.com Best Regards, Response Team Country Club Hospitality & Holidays
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    Country Vacations Phone
    +91 40 4406 7877
    +91 40 4007 7883
    +91 40 4461 0100
    Country Vacations Address
    Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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