[Resolved]  Country Vacations — Cancellation and returning of my money

Address:

Bangalore, Karnataka

One day (Dec-2014) I have got the call from unknown person saying that, you won the lottery please come and collect gift vouchers. As a common man I asked how and they said you filled a form in central mall and that has got the lottery. Also I asked that do I need to pay. He said not at all required, just go and collect the gift worth of 30000/-. He gave me address and went there. By that time there few people from the company and few customers. Receptionist asked me to wait inside of a room. I was waiting and One person came and started convince us to buy membership by saying that 25th anniversary offer we (couple) said no but, he tried all the ways and asked that have been to any place for honey moon, we said no in-fact we were planning. Then he said we are best in the tourism and providing good facilities like superb accommodation and so on... Finally we said no we don't want to go with it. Last he said if you take membership now you will get golden member ship which is equivalent to celebrity membership. By giving some wrong commitment sales person made us to commit and very soon he collected 30000/- through card payment. After 15 days we have got member ship cards and called customer care for booking of vacations. They said no vacancy in any one of their club and called immediately to sales guy asking that we are golden member ship but unable to get the booking. Then he said no worries i will check and get the booking. After 10 days he had told only one place we have booking and that is beautiful location. Final they made me to book for Cochin. From the starting time to till reaching we were completely not happy with their vacation. Mean while every of my vacation called to sales guys to ask what is this..? But no one is responding. Finally we came back to our place before vacation completion and went to Country vacations. Called every one who is concern person in that. But no proper response from any one. Finally decided to ask them very seriously and went there again a manager asked us to give written complaint. But there is no response even after 10 days. Then again visited to their office ask by shouting at them then they said go to another office (customer care office). Went to customer care office one day and have seen that so many people have come for the same issue. But they have taken one by one inside and tried settling the matter by offering return. But, i have asked my honeymoon days back as it was spoiled with loss of pay in office. They said we will return only balance amount . Other wise we will offer you one trip. Then we did not accept the trip offer and asked for complete money return. But finally they said we will deduct the amount for stay in the vacation. For me there is no other chance, hence i had to agree for the balance amount return after 2 hours of fight in fact they made us to cry. Finally they gave one written letter saying that within 45 days we will refund your amount. After 45 days called the person who committed(Customer care manager). He responded like you have to wait some more days if not for got your amount. Again no chance left for me apart from waiting. After 60 days i have called and asked for the status. He said i have not received the approval i can not do any thing. Wait for some more day. Daily i have been calling him and he does not pick-up the call and customer care manager is doing like this. Daily i am praying for the god to get my money back soon. But, god also not helping me. I hope Akosha will help me in getting my money back. Sufferers like me should should get the money from them. Also i want this cheating country vacations people should be punished.