Country Vacations — cancellation refund not yet settled

ShaikQ786

from Bengaluru, Karnataka

Address:	560045
Website:	www.countryvacationsindia.com

Hi CV team,

Membership - 242540, Name - Shaik Peera, Reg mobile -[protected], email - [protected]@gmail.com

I have taken membership on Sep 23rd 2017, and cancelled on Sep 25th 2017. I have cencelled within 10days, that is in KOOL OF PERIOD as per company terms and conditions. And after 120 days I should get the refund after deduction of 3, 800 rupees in the total amount. But still refund is not settled.

I am keep calling to the central customer care, they are saying to wait some more time, and said to visit the local branch to meet manager TILAKA (Bangalore Shivajinagar branch).

So I am keep visiting local branch, but she is also keep saying to wait for some time.

Again 9th March 2018 I have visited, TILAKA is said to bring one member in place of me. Why should I do this?, I have cancelled within Kool of period only, I haven't cancelled out of the kool of period days and I am not requesting, it is my right to get the cancellation refund without any terms(only cancellation fee 3, 800 I will loss)

I don't know why Tilaka is saying to me that way. I am requesting the higher authority take charge on this, and please do not behave same way to other people. We are humans, all we are living for the food, not to make money by cheating or fraud.

I don't know how do I react on this issue, I am really frustrated with your team's behavior. And please do the refund soon.

Regards,
Shaik Peera

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Country Vacations customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by ShaikQ786 Dear Sir,

I am keep following to the company executives and officials to get the refund from past 14 months.I am keep writing the emails about refund and the country vacations team intentionally delaying my refund. These guys are not all replying to emails even.

The Legal Officer has mailed me in Aug 2018 that the refund is processed and it would be done in next 10days, but 3 months are passed still I haven't got the refund.

And the Charge Back Officer talked to me before Diwali, and she said we are looking to it. But still no reply.

I am really frustrated with this team and I am ready to go for a legal fight against the Country vacations Company.

I am requesting your team to check with the company officials about my Refund.

Thank you.