[Resolved]  Country Vacations — Cheat on the Membership benefits

Address:

Hyderabad, Andhra Pradesh

Country Vacation executives promised a lot of benefits during the presentation of the product and membership. The membership cost was Rs.49000 with 35 days vacations for 5 yrs of validity. We denied taking it. So, they offered discount to attract us. They told that same membership and benefits would be provided in Rs. 35000. Hence, we joined the group. But after recieving the agreement benefit was on for 9 days and that too for 3 yrs of validity. We tried getting this rectified but Md. Sohail & Nagma (Country vacation executives) didn't respond to our queries and concerns. We (me and my wife) became member on 29th Oct 2013; during this 10 months of time frame We planned our trip thrice to take benefit of this. But every time they didn't respond well. (a) For Jan 2014, they didn't gave us booking for Ahmedabad telling that there are no CV resorts and tie up resorts. They had only one which was booked. We called them 2 months in advance (Nov 2013) for the booking but they denied. (b) In July, They didn't booked rooms for us for Goa telling that the dates are not appearing in there online portal for which we are travelling. We followed up for 2 weeks but didn't got any response. (c) Now, on (25thAug) we asked booking for Mumbai for 29th Oct for 3 days. They told that they don't have any resorts/tie up hotels in by hotels in Mumbai. I see that lot of peoples suffer due to this behaviour. The customer care peoples also doesnot respond politely. Specially, the executive Md. Sohail (M - [protected]) & Nagma (M - [protected]) from whom we took the membership; they are also not showing some interest to help us in any way. We want 35 days vacation with 5 yrs validity written on the agreement else refund of my Rs 35000.