Country Vacations — cheated by country vacations false promises

Address:	Hyderabad, Andhra Pradesh
Website:	www.countryclubworld.com

On 2nd Dec 2017, we have been dragged into a false promise of providing various services with Country Vacations and after having the payment done, the actual agreement of services did not include any of the promised items. Hence I have requested for cancelling the membership with the Country Vacations customer care but have not received any response. Having assessed the sequence of actions during this, I realized that I have been made false promises and cheated for getting the money.

I would like to lodge this complaint against country vacations. We need our hard earned money back and request your help in getting this back.

Please see full details on sequence of events during our visit-
We got a call from a lady claiming to be from Country Vacations saying that we won a gift in the lucky draw. So asked us to visit Country club office at Inox near Novotel in Vizag. After going there, we have been briefed about the offer that consisted of items detailed at the end of this email. After being brainwashed for approximately 4 hours, we were asked to pay ₹75, 000 as spot payment to avail the offer. We have asked specifically for an agreement listing all of the said amenities to be provided and were told they will be sent by post within a couple of days. At a moment when we wanted to see the agreement before proceeding further, we were shown the forms already signed by other customer without giving us any time to read through the details of agreement. We were then quickly asked to fill & sign the worksheet and application forms hastily. On refusing to pay the amount, as we had a feeling that there is something fishy, we were then taken into a separate room isolated from rest of the customers and there was some yelling combined with an emotional drama followed by legal action warning. Not knowing what the legal implications meant and not having read the T&Cs in the form (as it was taken away from us immediately after signing), we were scared and succumbed to pay partial amount of ₹40, 000. We were then made to wait for another 2 hrs in order to the confirmation call from head office regarding the offer. When we finally received it, the offer detailed in the call did not match with any of the details we were told by the personnel on ground. As we already paid the amount, we had no option but to say ok and leave the place.
After returning home, we took time to read the T&Cs listed in application form copy given to us only to realise that everything we were told is a lie. None of the offers listed to us were present in the form. Hence, we kindly request you to cancel the membership as it was not signed on genuine terms that was agreed mutually and refund our money as soon as possible.

Please see the details of offer explained to us on our visit :

1. Lifetime membership for 30 years can be availed by 4 adults and 2 children.
2. Duration of each holiday can be upto 7 nights and 8 days every year for lifetime.
3. For the duration of holiday, all the services – accommodation, food, local conveyance, guide for sight seeing, all events and adventures are free of cost.
4. Membership includes free access to Gym, free pass for any events conducted by country club.
5. Membership is transferable to upto 2 generations beyond 30 years, can be gifted, saved for roll on upto 3 years.
6. Free Banquet hall for 5 events per year.
7. International Holiday eligibility.
8. Plot of 250 square yards in Haritha Vanam venture at Hyderabad or 150 square yards in Saila Bhoomi venture on the way to Srisailam. Brochure for Haritha Vanam was shown without allowing us to read through the details in the brochure.
9. Additionally, the plot can be given for lease to country club itself with annual rent of ₹1, 35, 000.
10. All the above can be availed for ₹2, 45, 000 with Spot payment of ₹75, 000 and the remaining can be paid within 9 months. There shall be no interest for the remaining amount.