[Resolved]  Country Vacations — Complaint regarding misinformation

Dear sir/madam,
i, Manushi Desai, had purchased ur club membership about 1 month back. At that time me and my husband were given a presentation about your club and its facilities. We were shown photos of your resorts across india at various places such as hyderabad, goa, havelock, leh, gulmarg, etc. Also we were informed that there is a country club located at baroda, where we originally belong to and plan to move back soon.

But little did we know at that time that we were lured into false promises. Later after calling your customer care repeatedly, we were informed that there are no resorts in havelock or kashmir. IMagine!! Also we have been repeatedly calling the customer care for details of baroda country club address or contact number, but still we havent been provided it. Also a couple of times the costomer care executive has confirmed that there is no country club at baroda, even though your website mentions it.

I have registered this complaint with your customer care executives several times and always i had been assured that i would recieve a call back abt resolving the issues. But the only call back i have recieved was about investing in your residential plots and asking my feedbak abt the membership. You have not attended to my complaint even once.

so i kindly request you to provide me the details of address and contact of country club baroda. in the event that there is no club located there, i ask you to cancel my membership and refund me my amount as i do not wish to continue my membership based on misinformation.

please look into the matter and reply at the earliest

manushi desai
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