[Resolved] Country Vacations, Country Club — Non refund of my Membership money even after giving assurance | |||
Country Vacations gave me a call stating that I have won a prize in their lucky draw. To take the prize, I will have to go to their office in Crystal Palm, Jaipur. When I went there on 11th May 2014, they asked me to attend their one hour session over there where they told me about taking the membership of Country Club explaining the benefits. I opted to go for the membership and paid them Rs 55, 000 via my credit card which would be converted into EMI’s that I would be required to pay to my bank. Just after 5-10 minutes of taking the membership, I realized that I took the decision in hurry and should not have taken the membership as I would not be able to make the payment of EMI’s because I need to meet my Family expenses too. So I called their Take Over Manager at same time and told him that I want to get my membership cancelled and asked to get my money refunded. The Take Over Manager told me to wait for few days and assured me that he will get my membership transferred to someone else and will get my money refunded. I kept following with the Take over Manager about my money refund for few days and he kept replying me that he has sent email to Head Office and is awaiting their response. Since I did not get proper response from him, I went to their office, where they asked me to meet their Assistant Manager. The Assistant Manager asked me to write an application on this so that she can send it to their head office. I submitted the application and kept waiting for their response. For few days I followed up with the Assistant manager after which she told me that my money cannot be refunded to me. I called their Head Office too and they also told me that my money would not be refunded. Please help me getting my money refunded. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Country Vacations customer support has been notified about the posted complaint. | |||
4 Comments | |||
Comments
I have emailed you my membership details at above email address.
Reply
Dear Member,
Apologies for the inconvenience cause to you. We are Happy to help you. Kindly send your details of the membership on response.[protected]@countryvcationsmail.com .
Customer Care Response Team
Apologies for the inconvenience cause to you. We are Happy to help you. Kindly send your details of the membership on response.[protected]@countryvcationsmail.com .
Customer Care Response Team
Hi, I tried sending my membership details to the email address you mentioned but got a failure notification, so I am pasting my membership details over here.
Membership No. ZDT/ZPDT/CVA/CV 104# 3396
Date of joining- 11th May 2014
Name - Sanjay Thadani
Phone no.- [protected]
Membership No. ZDT/ZPDT/CVA/CV 104# 3396
Date of joining- 11th May 2014
Name - Sanjay Thadani
Phone no.- [protected]
I have still not got any response on it. Please provide me an update.
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Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016