Country Vacations — country vacation membership scam

Address:

560102

The below is the email i sent to country vacations and asked for cancellation of the membership.

Hi,
This is satish from bangalore. I became a member in your country vacations (Cv) on 9th december 2017. I want to cancel my membership [membership number cvbg1sclub5lb245699 (Sliver club + 5 yrs 6n7d blue u12)] with immediate effect due to your company fraudulent practices that i am taking time to explain here.

I along with my wife were called to the country vacations office near forum mall, koramangala, bangalore on the pretext that i have won a gift in lucky coupon. I was introduced to mr. Imran (Ph: [protected]/ [protected]) who explained to me about the gifts and then started the fraudulent marketing of the country vacations along with mr. Taj peer, to manager (Ph: [protected]/ [protected]).

They both explained many schemes of memberships (Most was false). Then they suggested me a "trial pack" for 3 years for 15, 000 and the following were offered in the scheme:

1. This "trial pack" consists a "all season" holiday for 14 days per year for 8-10 members and no taxes (Full free).
2. Club membership card
3. Facility to avail gym facilities at talwalkers and golds gym.
4. Free bus, free train and 40% discount in flight.
5. Free pick-up and drop at the tour site locations.

After this i had accepted to take this offer and paid rs.15000 upfront using my sbi debit card. The agreement was signed with the standard sale agreement form. When inquired about the benefits not mentioned in the agreement, mr. Taj peer said that since this is a "trial pack" exclusively offered, these details are not mentioned. He mentioned that all the details would be made available in the "welcome kit".

I was made to come to the office again for membership confirmation through phone from country vacations, hyderabad (Head office).in this mr. Imran asked me to receive the call and accept the terms informed. When i inquired again regarding the trial pack details, he said that will reflect in my welcome kit. Meanwhile, the same day i received the email confirmation from country vacations without any trial packs.

Now my ordeal with the fraud unfolded. Repeated calls to mr. Taj peer and mr. Imran (Close to 30 calls!!) for the past week went unanswered,... And when a few were answered, i was told that the welcome kit is dispatched, etc. And the kit will reach my home through courier. I today happened to inquire the koramangala office (Mr. Wasim) regarding the welcome kit not believing the fraud agents of cv. The office said that he would dispatch the kit today!!! (I was supposed to receive this much earlier). I asked him about the offer that was offered to me in the so called "fraud" trial pack. To my disdain, he said that there is "nothing like trial pack with the offers i was told exists!!!". I immediately went the koramangala office leaving my work and i was shocked and felt surreal to be cheated!!.

These were the details told by the office:

1. There is an amc of rs. 10, 500 as mentioned the agreement.
2. When i avail a holiday in any room, i have to pay taxes like rs.[protected] for a room for 2 days/ night stay.
3. The golds gym has discontinued its service from 1st december 2017 and may/ may not be renewed in january 2018 (I was cheat marketed on 4th december 2017)
4. No free bus/ train. 40% discount in flight depending on season.

Hearing all these, i contacted mr. Taj and mr. Imran from the office immediately (As usual they did not receive my calls). I asked mr. Wasim to call and mr. Taj picked the call. He accepted his false promises of golds gym facility and membership card and the points i have mentioned above. Mr. Taj then goes on to ask the office.. What to do now???... The office suggested to cancel the membership in the cool off period and the money would be refund with rs. 3800 processing charges!!!. I asked the office to provide me contact details of the managers at the head office and i was made to call the customer care who was of no help to me and kept repeating the same bla bla... I was then given a number for the bangalore incharge? Mrs. Rebecca.. Whose phone was busy. I also asked the contact details of the koramangala office manager (Mr. Imran basha) but was denied and asked to come on monday even after being a member!!

I am so much frustrated with the kind of false promise made and cheated by country vacations. I have decided to immediately terminate my membership [membership number cvbg1sclub5lb245699]. Kindly terminate my membership and return my complete money of rs. 15000 immediately. As this is case of fraudulent marketing from members of the country vacations, i request you to refund my complete amount of rs.15000 without any processing charges to sbi account number [protected] (Nal branch), bangalore.

Thanks & regards,
S satish kumar
[protected]
Membership number: cvbg1sclub5lb245699

And i received the below email from them.

On 19-dec-2017 3:50 pm, "central customercare" wrote:
Dear mr sathish,

Good afternoon..!

With reference to your e-mail, we would like to inform you that as per the signed agreement and company policy nominal charges of rs.3800/- will be deducted and the remaining amount will be refunded within 120 working days from the date of invoking cool off period. We have forwarded your e-mail to concern accounts team and the moment we get an revert from them we will update you the status accordingly.

Central customer care
Country vacations

There is no communication received after this. I have sent many reminders and still no reply.