Country Vacations — Country vacations - cancellation of membership and refund

Address:	Bangalore, Karnataka, 560100
Website:	www.countryvacationsindia.com

I am Praveen, this is regarding cancellation of my membership in Country Vacation(a division of Country Club) which I opted on 13th Feb 2017 at Koramangala Branch, Bengaluru. I have already paid Rs. 55, 000 out of Rs.1, 20, 000 on 13 Feb 2017 and Rs.65, 000 yet to be paid for lifetime membership in Country Club. After reading all the reviews from many of the Consumer Forums and witnessing unreliable, non-stable and false promises, I badly want to cancel this membership and want CV to refund the amount.

Membership Number : CVBG1TCLUB5LB233175
Date of the Incident : 13-Feb-2017

On 13th Feb 2017, I got a call that I won a lucky coupon which I dropped in one of the mall in Bangalore and I can collect it from their office. I decided to go there and on reaching, they asked to attend 45 minutes of presentation then they started explaining about their holiday package for hours and I decided to take by looking into the facilities explained by them and later they started giving many offers and they claimed that I am one of the selected families in 119 and they are giving some privileged offers to us which we will not get if we are not taking that day itself etc. I have listed the offers below as a note and it is very attractive but unbelievable, they were pressurizing us to take the decision that point in time by brain washing left and right and it was almost 9.30 PM in the evening and unfortunately I believed on what they said and paid Rs.55, 000 for the holiday package using my HDFC credit card (Rs.45, 172) and S.B.I Credit Card (Rs. 10, 000).Later they have provided the agreement form to sign which I couldn’t read completely as it was already 10 PM. Later after reaching home I went through agreement which doesn’t have anything they offered and some contents are completely opposite. After looking into the consumer complaints, I could realize that the same is going to happen with me as well and I am sure that the country club was bluffing about the lucky coupon, selected families, gifts, privileged membership which is for two generation and many more.

Offers given by them are,

1) Using Gym for lifetime free which are already tied up with Country Club. Actually the sales person told that the well known Gym “SnapFitness” is tied up with country club. We can use it for lifetime free. But when I enquired with “SnapFitness”, they told like there is no such tie up with Country Club. This is a false promise made by one of the sales person Santhosh ([protected]) of Country Vacations, Koramangla Branch, Bangalore.

2) I paid Rs 45, 000 by opting EMI for 24 months through HDFC credit card. But the EMI is converted to 12 months.

3) Santhosh(sales person) assured that annual maintenance charge of Rs.8, 500 should be paid only during holiday bookings. But the next day we got a mail from Country Vacations saying Annual Maintenance Charge is payable irrespective o[censored]sage. This is again the false promise made by Santhosh.

4) There is pickup / drop/ sightseeing free service. But Consumer Complaint blogs says they are being charged for all the services.

5) 40% allowance in the flight charges (Domestic and international).

6) I can use the membership for 365 days a year 24/7. Using the country club membership lifetime for free.

7) My package Includes 6 nights/7 days vacation all over India + 5 Asian countries.

8) Free accommodation with free breakfast services.

9) 20% discount on all the food in the country club restaurant or free cook services.

10) No need to pay the maintenance charge for the year if the vacations are not used.

11) No other charge or Fee in the Country club membership for life time.

12) Collect the country club card for the Kid in future for free.

13) I can use the country club / country vacation cards for my friends or relations.

14) Using the party hall in country club / country vacation with free of cost (including the electricity, decorations).

15) Free passes for the special events that are organized or happening in your clubs.

16) I can transfer my membership. The agents in country club will do the same for me.

17)I can get total 30 SPA coupons (12 for husband + 12 for wife + 6 for others) and etc.

18) Santhosh(sales person) did not mentioned that annual maintenance charge (AMC) will increase by 15% every 3 years on the last paid AMC without prior notice. This was the incomplete information given by him.