Country Vacations — Deliberate attempt of not fulfilling promises made in written

Address:	Counrty Vacations (A Unit of Country Club I Limited, 6-3-1-, 219, Begum Pet Hyderabad 500016
Website:	www.countrycacationsindia.com

Dear Sir/Madam,
Tourism in India is on increasing trend and lot of companies are now engaged in the business of providing support services for the same; Country Vacations (A Unit of Country Club Hospitality and Holidays India Ltd.) Registered office at Amurtha Castle, 5-9-16 Saifabad, Opposite Secretariat, Hyderabad - 500063 is one of these kinds of company.
This company is indulged in unethical marketing practice; trapping customers by giving false commitments/assurance about services and stealing money out of their pockets and when customer is reading thoroughly the agreement, he felt cheated by not finding most of the things in agreement but by that time he could not do anything because he himself has signed “One Sided Agreement” with company.
Detailed narration of my complaint is as under -
This complaint is related to false commitment done by representative of M/S Country Vacations (A Unit of Country Club India Ltd.) and cheating of Rs 2.42 lacks (Rupees Two lacks Forty Two Thousand only).
Following are the commitments done during discussions for purchase of 30 years package @ Rupees 2.42 Lacs and based on verbal agreement when we entered into the written agreement; we don’t find following facilities -
1- “Country Vacations will give us total Four membership cards for “Life Time” of COUNTRY CLUB; one for my-self, one for my spouse, one for my daughter (DOB 16/06/1989) and one for my son (DOB 07/07/1992): - But when we see cards on website we found that my son’s card is having validity till 07/07/2017 only and my daughter’s card was not there. Immediately we contacted representative of Country Vacations and he told that under special case he has to get approval from his seniors and I need not to worry, whatever he has assured; will be delivered to me. Unfortunately after chasing him for long five months till now we have not received life-time membership cards for four members. Please look into it.
2- Regarding complementary gift, we negotiated with representative of Country vacations and they agreed for “Four members To and From air ticket to Dubai, Stay, Food, site seen, pick-up and drop” will be arranged by Country Vacations on free of cost basis (excluding tax). (This has been written by one of representative of Country Vacations on page 10 sheet with his signature; what he did smartly is instead of writing Dubai, he mentioned “within India” without my knowledge) But same is not mentioned in agreement letter. When it was brought to the notice of Country Vacations, they verbally accept but not delivering any written documents for the same.
3- One more gift tour was assured to me for 7 day/6 night stay in any of 6 city in India @ Rs.4000/- or in Thailand/Indonesia/Thailand @ Rs.7000/- (page one of scanned copy). I requested representative of Country Vacations to write this thing on their company’s letter head because this page was crossed and I may face problem when I will be there to avail facility. As usual they said, they will certainly do it but still not delivering this document on letter head of Country Vacations
.
4- After so many communications, they insist to give one year AMC charge and assured me for following, through mail dated 18.12.2020 –

“By clearing your Annual Maintenance charges today of Rs.10030/- As per special case previous Amc due Rs.49, 895/- will get waived.

This offer includes:
As per special case Expired 6 Nights & 7days 5 holidays will get activated

If Existing year Amc is Nill you can use vacation at same year Twice or Thrice No amc to be paid for Existing year

Eligible for Gymkhana Prizes { discount in food & Liquors}

Eligible to use fitness & Gym Access.

Amc valid from 2021 to 2022 December.”

Dear Sir/Madam, I am chasing since last ten months to fulfil the promise which they have made on 18.12.2020 but all in vain, in reply of my today’s mail they have written that –

"Dear sir,

As per the communication Previous Amc charges due will get waived off
Amc charges have been already updated upto 2022
Expired domestic holidays already activated International stays will be done Asap
Food coupons are complimentary issued last year itself Not possible of Re issuing."

But same has not been updated in their website.
We request you to kindly intervene and instruct Country Vacations to ether fulfil 100 % of what Marketing person has committed for; or return my entire amount which was paid in 2015 with interest. So that issue can be resolved amicably.
Requesting you to protect my rights as consumer.
Best Regards,
MP Joshi (Mobile no – [protected])