[Resolved]  Country Vacations — False statements and poor services

Address:Mumbai City, Maharashtra

I received a call regarding a lucky draw. They said they will be providing a voucher of 25000 as a reward, post attending a 60min session regarding their memberships. They tried to convince us for 30 years membership. They said they provide 4 and 5 star hotels for the stay and their own as well as tie up properties are available in almost all the tourist spots in India as well as abroad. They enticed us by showing properties like "Orange County" in Coorg and properties in Gangtok Shrinagar etc. Finally we took the membership for 12000 for 1 year.
Now that we are trying to book properties and plan our vacation, we discovered that all the great 4 5 star properties, Orange County and the variety of tourist spots are only available if we take a package of 30 yrs and not for this package. They say they didn't bother informing us because they were saying all such stuffs when they were trying to convince for 30 year membership and since we have taken 1 yr, I guess they believe they have the right to cheat us. They now give an excuse that you didn''t ask explicitly if these facilities which they were talking of is available in 1 year membership or not. As if I could have known that by god's grace. Now they say, you can go to Bandipur as there in no property in Gangtok. Now they want to plan where I should plan my holiday as they have made a fraudulent promise which they cant keep now and no refund is possible. So I am supposed to adjust with whatever options are available for us. Now they don't even bother answering my calls unless I call them 5 times and they can even disconnect calls. They smply keep forwading the responsibility from 1 person to another.
I just need my money refunded as I dont want to continue with such fraudulent people.
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Complaint marked as Resolved 
Country Vacations customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2015
Country Vacations Customer Care's response
Dear Member, Good Afternoon! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number by logging in to the below mentioned portal to resolve your query immediately. Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve. You can also reach us on below numbers and e-mail Ids For Country Vacations membership call us on:[protected]/67484444 E-mail Us On: [protected]@countryvacationsmail.com Best Regards, Response Team Country Club Hospitality & Holidays
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