Country Vacations — fraud and loot at country vacation in the name of free gift voucher. not refunding interest amount of cc.

Address:560100

#cvbg1sclub5lb238512
Hi sir/ madam,
I had got a call from country vacation on 21st june'2017 stating that my number got selected as a lucky winner worth of rs. 25, 000 trip voucher and some gift hamper so they asked me to come with my wife and collect it. So i went on same day to koramangala branch with my wife, they told there is a 45 min of session after attending you can collect your gift, i denied saying no i have some urgent work so i need to go if you want to give gift hamper without attending session then ok other wise i don't want any gift let me go but they didn't listen to me and convinced me like anything and at-last pushed me to end the session saying that ok sir i understand you are in hurry we will try to finish it off for you just in 30 min so i said ok.

Went inside the session room there were 2 person was sitting 1. Tousif & 2. Suresh joshi. They greeted me an my wife and started explaining the product like below.

- free gym
- free swimming pool
- free spa
- free function halls
- free kids summer camp* free 7 days & 6 nights all over the world every year for up to 8 person without any yearly due
- interest free installments for up to 60 months, there is no hidden charges, amc charges and 50% discount if we take
Membership on today (22nd june'2017).
- free kids karate classes
- free passes for events like (New year celebrations, x-mas etc)
- free car facility for site seeing places
- customer can cancel membership at anytime after 6 months
- free travel card which we can get 50% discount on bus / flight fairs.
- every month 2 movie ticket of bookmyshow.com worth rs. 500 each and many more.

So i told them "see right now i don't carrying the cash and i'm not much interested in to buying membership and all so please let me go" then those 2 frauds convinced me in very nicely and very politely, don't worry sir if you have credit card then use the cc and good thing here is the country vacation will refund entire interest amount, processing fee + tax which ever applicable for swapping the card and one more benefit is if you take the membership today the country vacation is providing 50% off on membership because 25th anniversary offer is going on and it ends by today itself. So in future if you want to go and purchase, you have to pay membership of rs. 1, 30, 000/- apart from amc charges. So now there will be no any charges apart of rs.65, 000/- membership fee, over that you are getting entire interest amount, processing fee, tax amount fully back.

So i thought it's a nice offer let's take the membership so had made full payment using cc on 22/09/2017. But here just notice 1 thing while making payment tousif has taken rs. 45, 172.00 to country vacations and rest of amount rs. 19, 828.00 rupees to some payzapp e wallet. Immediately i asked him why did you taken amount to payzapp account? Why did you made 2 different transaction rather than in 1. So he replied sir actually we have exceeded daily transaction limit of country vacation so i had taken up your rest of the amount to payzapp that wallet also belongs to country vacation only don't worry, i thought might be have really crossed their daily limit so kept quite.

After payment everything done he came up with agreement formalities, while writing the membership amount i probed him why you are writing the membership 1, 30, 000/-?, as you told me offer is going on membership fee is 65, 000/- it should be 65, 000/- not rs. 1, 30, 000/- there also he told sir this actual product fee i'm writing here, again asked him immediately then where you will mention the 50% discount or membership fee 65, 000? It will adjusted by account department sir don't worry i'll intimate them saying that this member has taken a membership in special offer so membership fee for this member is only 65, 000/- he should be under offer benefit scheme. I said then ok, i started reading the agreement from the he stopped me and tousif told me sir, if you sit by reading it will take 3-4hrs and trust me country vacation club is very famous and big ruptured organization trust on me and sign sir we are issuing membership daily10-15 people and single person also did not come asking problem and issue. We provide our service best to the customer and making delight to the customer is our 1st priority etc etc. So signed on the bonds and agreement blindly trusting on him where ever required.

Finally i asked him when my membership card, travel card, bookmyshow movie tickets spa coupons will come?
Tousif said, cards everything needs to be print and dispatched from head office so it will take hardly 10-15 days. Then i said ok will wait up and moved from their for the day. When i called him next after 2 days regarding the amount conversation to emi, i can see it’s still not yet converted did you work on that? Tousif said that it will take 45 days to convert from our end so as you are saying next week is your billing cycle date so you can convert that amount by calling cc customer care department and get it converted into an emi after converting you will get one message that message you have to forward me according to that we will calculate and interest amount, processing fee and tax what ever it’s coming it will be refunded to you through dd, so i did convert from my side and sent an details to his official mail and informed him the same also asked him to revert to that mail but he didn’t replied to that mail till today (20/09/2017).

20 days passed away, i didn't get my membership card, travel card, bookmyshow movie tickets spa coupons, so i informed tousif stating that you promised me that i will get above stuff within 15 days already 20 days got over still i didn't get any single thing from country vacation. Then i assured me that sorry sir i was little bit busy i’ll do one thing i’ll check with concern department and give you an update today end of the day. Almost week got over neither tousif called me and gave the update nor any courier from country vacation head office so started feeling panic.

Visited to koramangala branch to ask tousif, why it’s not been delivered, he has given me a false assurance that i already spoke with the concern team they will send you out the welcome kit with having travel card, membership card for you and your spouse, spa coupons and every month movie ticket will be dispatched to your registered communication address, however i got come kit with happily when i opened there was travel card was absent, 3 months over now, still i am not getting any movie tickets. Main thing is in that welcome kit i got one letter with membership fee structure and shocked after seeing that. I paid whole amount rs. 65, 000/- but in that letter it was mentioned like only 40, 000/- rupees is collected from the member and rest 85, 000/- is due. Immediately went to the office and met tousif and asked how come it’s showing 85, 000/- even after paying full and final amount which you was explained me while issuing the membership. He convinced me like some miscommunication was happened i guess, allow me 2 days i will get cleared everything so said ok to that aswell and asked what about the interest amount refunding. He shown me some dd in his mobile and told me sir don’t worry about that once your details get updated and then i’ll speak with manager to get arrange your interest amount dd in that too 20days.

He was started very harshly that how many times i tell you sir, your amount will be refunded why again and again you are calling me and giving me the torture? Other wise just cancel your membership and take the membership fee amount and go. I started argument like you will cancel my membership and giving me my membership fee of rs.65, 000/- then who will give the interest amount? If i cancelled and tell to my bank that i have cancelled my membership because they are not ready to give it now. So just take your principal amount and cancel the interest amount, processing fee and tax will they listed? Tousif said that i don’t know who has eaten your money go ask them don’t ask me again and again.

I had sent an email stating the words after hearing from tousif and escalated to the head office and then they looped that mail to the some people than i got to know who is who? After sending many email after many days i got 1 replay from head office marking to imran basha. I started sending mails to him direct with marking everyone. He is also not ready to meet me if i go to the office to meet and explain the scenario. He is just escaping from this and not ready to meet me and replay to my mails.

Visited office to meet tousif, unfortunately he met me and took me in room for the discussion i said i’m not ready to listen any excuses and now i am not ready to hear any of the story from you. As you promised me just issue my dd and finish it off. Then he introduced harish shetty saying that he belongs to account department in our country vacation, any issue regarding finance he will be taking care so i explained each and every situation, after listening from me he asked 1 day time to keep me updated. Next day called harish asking an updated he escaped just telling tousif only will keep you updated, when i asked him back you are the right person to check and account details right? Harish said no sir i’m his colleague, yester tousif had headache so he asked me to attend you and so i just attended i’m no where related to accounts nothing. So again called tousif he didn’t picked my call so sent him an message in watsapp, harish is telling you will give me the update? What’s the update? Tousif said harish has already provided you the update know why you asking again and again? Where harish was told tousif will keep me updated.

Again escalated this scenario to imran basha this this happening so he share me his mobile number to call, we discussed over the call for just 5 min and imran said that sir we as per the rbi guidelines company will not have authority to refund interest amount etc. I asked only one question to him then why your executive tousif promised me that company will provide the dd of interest amount. Imran said me to send and email to customer care they will take care of this. So again sent email to customer care then i got a call from customer care the lady name was mrs. Salma, she called me and asked me what was the exact issue sir? I explained till end then she asked get the confirmation mail from tousif and will arrange you the interest dd amount. So mailed to tousif asking and confirmation now he is not ready to pickup my call, not even he is available in office and not reverting to the mail so how can i get the same from him? Mrs. Salma said then we don’t have authority to issue the dd without his confirmation. I again called imran stating that i called customer care and mrs. Slama is asking confirmation mail from tousif and he is not replaying the mail what needs to be done? Imran says me ok we will meet up in the office on monday dated : 18/09/2017.

When i went to office with my friend ayyappan, inquired about imran basha the receptionist was informed he is not available, we sat there itself insisting who else is there responsible person in his absence call him we have some issue with membership. Then salma attended us in the office when we asked about imran she said he works from different different branch so some time he will be available here some time he will be found some other branch so tell me your concern i’m the customer care manager i will look into it.

So once again explained her from beginning to till end, she told

Salma told : sir we have stopped refunding the interest amount.
We asked : from when did you stop refunding?
She replied : from last 2 months sir.
We asked : i had taken 3 months before so it means that time refunding option was there right?
She : answerless and asked us to allow 10 min of time.
We said : ok.

Then, she came back and offered trip voucher instead of interest amount, i straight way denied saying no mam, i don’t want alternate solution, i just want my interest money back as tousif committed and promised while issuing the membership and the due amount should not show as i taken this membership in offer. This is what my concern is. We asked why don’t any one is taking action on tousif and getting it resolved this issue. Salma is saying like we are back office persons and we are not being in touch with any of the executive, however i am noting your concern, as you are not ready to take the trip voucher instead of interest amount you need to inform the same to imran through email and let’s see mean while give 1 day of time i will also discuss this issue with imran and higher authority and i will call you back by tomorrow or day after tomorrow.

Again same, didn’t get any call or update. One thing is proved they just sitting over there to make innocent people fool and doing fraud and fetching hard earning money from them. Nobody is taking any action against them so they took it as granted and keep fetching and doing fraud.

Totally i'm cheated by country vacation of rs. 65000 membership fee + 31, 599/- interest amount = 96599/-.

I think from executive to sr. General manager's are well trained from country vacation and they are also part of this fraud that's the reason they are not investigating the executive and responding the customer's mail and concerns. If they could have wish then they would have been invited the cheated customer and executive in the office and discussing and providing the resolution to the customer but no, they are not ready to get involved into this, they just reading the customers query and laughing at the mail saying that 'see one more bakra has caught in the club"

I request kindly book a fraud case and seize their entire branches including there resorts everything and help beneficiaries to get their invested money back.

Thanks.
Dj
Was this information helpful?
No (0)
Yes (0)
Country Vacations customer support has been notified about the posted complaint.
Complaint comments 

Comments

Strongly agree with u Deepak. Even we were cheated by this fraudulent CV. We will have to collect people & go to their branch & do the hell thing like anything.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Country Vacations
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    609
    Pending
    0
    Resolved
    288
    Country Vacations Phone
    +91 40 4406 7877
    +91 40 4007 7883
    +91 40 4461 0100
    Country Vacations Address
    Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
    View all Country Vacations contact information