[Resolved]  Country Vacations — Gift

Address:

Bangalore, Karnataka

We are regular shoppers at pantaloons in Mantri mall, Bangalore. On one such occasion we happened to drop a gift voucher at the outlet. On 3/10/20 14, we received a call from a number saying that the voucher we had dropped has won a prize of rs.30000/-, a travel voucher for rs.25000/ and another surprise gift. Today, on 4/10/2014 we received another call from one Mr. Hemant [phone no [protected]] saying that we had to be at Nikhil plaza near Ramaiah Hospital before 4 pm. We had informed him that we would not be in a position to wait for long as we had other programmes. We were assured that we just had to come and collect the gifts and go. We reached there around 2 pm only to be shouted at by Mr. Hemant as to 'who asked you to come now '. We explained that we were coming all the way long from 10 kms distance and could not go back and come again. At Nikhil plaza, we were in for further shocks. We were told it was compulsory that we had to listen to a 45 minutes presentation. We explained that we did not have the time upon which Mr. Hemant shouted at us. Further he handed over to the phone to one Mr.parikshit who was so rude that he told me, ‘If you want you stay back and collect the prize. Come and close your eyes at the presentation. What is the problem to collect your prize?’ He was rude to the receptionist also there. He further asked me” ‘who asked you to drop the gift voucher etc. I do not understand the logic behind this. If this is one of the ways of marketing for country vacations; I am sorry you have chosen some wrong person. We have wasted our precious time and petrol only to be insulted by your employees. This is totally unacceptable! Further, we were told that the gift was on behalf of pantaloons! Such wrong ways to treat the customers