[Resolved]  Country Vacations — Irresponsible staffs and worst service

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Bangalore, Karnataka

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> I got a call from country vacations saying that i had been chosen as one of the lucky member for a special offer and they invited me for a demo which was held at Phoenix Mall located in Mahadev pura - bangalore they insisted us to come as couples, hence self and spouse dropped in to Phoenix mall on 20th of Feb 2014. We really failed to understand that it was the same old techniques used by the companies they used to promote their products They explained about the new offer and said this offer is given only to the lucky draw members. the details of the offer is as below 1) the offer validity was for 5 years – NIL annual Fee 2) Yearly vacation of 7 Days with below benefits 3) Offer includes of both Domestic and International travel 4) Both Domestic and International flight tickets available with 40% on the total fare 5) Accommodation free - available from 3 star to 7 star - based on the customer choice 6) Lifetime free enjoyment of GYM, Visit to Country vacation resorts, Swimming pool, Summer camps for kids, Zoomba dances and Spa coupons every month for each of the member mentioned in the agreement (Spa was free provided the tax of 365/-) to be paid as mandate. these facilities can be enjoyed in any of the nearest country vacation club all over the world Abover were the list of benefits advised by the country vacation staffs and offeredit to us at the rate of package of INR 91000 /- later they came down furtherand said that they can reduce the package amount to 81000 /- provided we pay inone lumpsum . they also gave us an option o[censored]sing our credit card and convert it to EMI at 0 % rate of interest with NIL processing fee. after all discussion they put us to a situation to decide on choosing this offer before we leave the hall wherein they the offer is valid for only that day and they will not accept any booking even the very next day . this was the best ever technique they use to lock the customer interest and earn money out of them . Trusting to the words of country vacations staffs ( Mr. Imran) we went a head and asked them to use our credit card for 81000 /- and covert it into EMI @ 0% rate of interest and NIL processing fee. As per their confirmation we were supposed to get the welcome kit and the membership card on the very next day of the application. After all above, it was time for us to get our credit card statement and surprisingly we found that the amount we paid to country vacation INR 81000 /- was not converted to EMI, hence the back insisted us to make the payment at one shot if not to conver the same into EMI through the bank at the rate of interest of 14.5% per annum + Processing fee + service . On the whole the extra amount which bank insisted us to pay to conver this to EMI was INR 14030 /- I immediately called the Mr. Imran and informed about this scenario, he asked me to send the email with the EMI and repayment detials so that he can check and let us know what needs to be done further. I also did send the email with all the details and he confirmed us to go ahead and convert it to EMI and later Country vacation will provide us a DD for the amount of same within one week Based on his mail confirmation I went a head and converted the amount of INR 81000/- to EMI Its been since 5 months I had signed the agreement with Country vacation and got served such an worst service I have ever undergone. I had been calling the below staffs every day asking for the reimbursement of the extra money we are paying for the bank but in turn the answer what we got was to call back later as they are in meeting or they work in shifts and the call kept on getting transfered to one or the other . At last they said the DD has to come from their Head office - -Hyderabad. We did contacted country vacations head office as well and finally they said that the DD will be couriered on 16th and it will reach us latest by 18th of jul Mr. Imran – Mobile ([protected]) Mr. Rajeev – (Mobile – [protected]) Above staffs are placed in Country Vacations located in Phoenix Mall, Mahadev pura Bangalore Mr. Ravi – Mobile ([protected]) Mr. Keshav –[protected] Above staffs are placed in Country vacations – Koramangala Branch Mr. Subba Reddy – Mobile ([protected]) Located in Country Vacations Head office – Hyderabad Branch Today is 23rd of jul but so far we have not got any courier, I tried reaching Mr. Subba Ready who lastly said that the DD will be couriered but he is always held in a meeting if at all I get him on line he gives us a fake statment that the DD will be courired soon, not sure when is that auspicious day I am coming across such an irresponsible staffs for the first time and never been satisified with the benefits rendered by country vacations . I neither got the welcome kit on time and yet to get our membership card as well which was suppposed to be received on the very next day of agreement . I am not sure on what all the fake statments country vacation had given to us and really worried about the benefits they told us. Not sure whether they are really valid as the agreement do not state these benefits neither they gave us in writing about these benefits too I paid my hard earned money and now running behind the irresponsilbe staffs who committed something and actually serving something else. I am really upset and worried that no body else also should under go this pain. I am really been tired of walking into the Country vacation - Mahadevpura many a times and calling each staffs praying something should really happen but so far nothing happened I really need someone to voice out this and get justice to me. Its my hard earned money spent for no reason and have not enjoyed a single benefit till now (5 months) from the time of agreement I do not want some one also get fooled like me and spend their hard earned money. This is getting serious as the amount each member pay is huge for a worst service . Am not blaming the organisation as what if the problem is with the irresponsilbe staffs but again its organization duty to employ and effective staffs as they represent the company to render a good service Pls let me know any suggestions on how to get this problem solved My contact details is as below Shashi Kumar Mobile : [protected] / [protected] Reference : Agreement # 2234 Dated 24th Feb 2014