[Resolved]  Country Vacations — NO SERVICE PROVIDED AGAINST THE PAYMENT MADE

Address:

Gurgaon, Haryana

Dear Sir, I want to mention complaint against the Company Name Country Club India. They provide the service of holiday package and club membership.First I was tricked to attend the session at the Country Club office, Sahara Mall Gurgaon to take the membership. I applied for the membership on Jul 2008 and made the advance payment of Rs. 70000. Total membership fees was Rs. 225000. It was for 30 yrs. They wrote on the membership letter that they will provide one plot of 2000 SFT at Kodai Kanal but after they informed that It will not be in your name. It will in Country Club Name and you will get some percentage rent. Also after they told that there will be annual maintenance charges of Rs. 4000 which was not told before.So due to this and due to their poor response and poor service I told them to cancel my membership and return my money. But they refused to return the money. I did follow up with them for many months, write many mails to them but no response. Then I was approached by their from some other office at Vipul Agora Mall Gurgaon. This office was with the name Country Vacations. I explained the whole matter to their person. They also told that they can not return the money as this membership was taken from their other branch but he told me to pay Rs. 15000 more and take the membership for 10 yrs. Thinking that at least by paying Rs. 15000 more I will get membership and will be able to use the service for the money I had paid. They made the agreement letter and in the letter they increased the annual maintenance charges to Rs. 6000 from Rs. 4000. I objected and then he told that that now the charges has increased but he will discuss and try to get special discount for me. So I paid Rs. 15000 more in Jun 2010 and took the membership for 10 yrs. But after that also the situation was same. I was issued my membership card in 2012 and that also only for 04 years i.e. up to 2016 instead for 10 yrs. And I also contacted them many times to book some holiday but was not booked. So It is for last 07 yrs I am following them to get the matter resolved. But they have not provided any service nor they refunded my money. I tried to contact them two months before by contacting them by visiting their offices. But I was surprised to see that they have closed both their offices at Sahara Mall Gurgaon and Vipul Agora Mall Gurgaon. There is no response on the phone no. also that they have provided on their web site. No body picks any phone no. they have provided for the customer service I need to get my money back with interest as I need it very urgent for the children education. Please help me regarding this matter. I shall be highly thankful to you. Membership no. issued to me by the Country Club was DTA 86 0174 With Regards, Vishal Maggu [protected] e mail : [protected]@!yahoo.com