[Resolved]  Country Vacations — No support or help on query

Address:

Khordha, Odisha

I had called a country club support number [protected] on 27th august at 2.15 pm. The woman who picked up the phone was unprofessional and upon being asked twice about her name did not divulge her name. She did not even announce the company name and I enquire thrice to be sure that I had called up country vacations. Finally she asked me what the issue was and I told her that I wanted to enquire about a holiday coupon which we had received on payment of 4000 rupees over and above the membership fee of 1, 30, 000 rupees. I had got a call some days back and had asked for a call back which never happened. The woman said very curtly that I should call up the number for any resolution. When I told her that this the support number provided and she needs to be more helpful, she said very rudely ' I am being helpful'. When I said that I need her to be more helpful she just cut the call on me. If this is what the vacation looks like even before it begins, I shudder to think what the actual experience would be. Need a call back and resolution fast and appropriate action taken to resolve your support courtesy. The membership number is CVA - 92/0104. The holiday coupon of 6 nights and 7 days expires on 25th October 2014