Country Vacations — Not refunding unauthorized credit card charges and cancellation of membership

Address:	560086
Website:	www.countryvacationsindia.com

On April 29th, I visited More mail in Bangalore and a person their took my wife's number as a part of lucky draw for couple movie ticket. After a couple of days we were informed we were lucky and won 4 free gifts to visit their office and collect it.

On 3rd May, me and my wife visited their office which was sms'd to me. I was lured and forced to take Country Vacations, A Division of Country Club (I) Ltd, membership. The same day they made two transactions of the same amount of 59272. When I asked them they simply said the first one failed and if its deducted on your Credit card it will be refunded., not to worry.

I later confirmed it that there were two transactions on my Credit card each for Rs. 59272 one for 12months EMI and other 24Months EMI. I called them immediately and they said come to office and we would check it.

on 5th May, I went with my wife and met Mr. Vinay Kumar ([protected]) showed him the messages and EMI details from Netbanking, I was asked to provide the screenshots and sent him a mail requesting to refund my money for second transaction. I also expressed my concerns over their false promises, which was explained during presentation, which were not mentioned as they said on the Agreement. He said no need to worry as promises made holds true no need to worry, just call us when you plan for holiday and I make sure everything is smooth.

Since then I have been following up with their claimed to be Sales Manager Vinay Kumar ([protected]) but he just confirmed once on 10th May that money was drawn twice and would refund over DD, but after that my calls to reach him has gone in vain, he doesn't pick my calls nor respond in Whatsapp. I'm fed with making calls and trying to get hold of these persons.

I have not got my money yet, I need to pay credit bill, simply ending up paying interest on the second unauthorized transaction as well. I'm not happy with their service, I wanted to cancel their membership as well because of false promise and unresponsive services they provide.

I have called up their HO at Hyderabad several times and they only said its not reflecting in our system, please contact Bangalore office where you have taken membership and provided me email address of Customercare

I see so many similar complaints online everyday. In fact, on 25th May, I visited Mantri mall and I was approached again by these guys as a part of promotions and kept calling till today to come and collect the gifts. I wonder being so fake in their promises how is that we allow them to operate so easily fooling so many people like me.

Please help me. My membership ID is CVBG2CLUB236446. I have attached the proofs for two transactions made and I would complete refund with Interest on second unauthorized transaction paid to Bank due to this.