[Resolved] Country Vacations — Please cancel membership agreement and return my money | |||
Dear Sir, I have signed membership agreement with Country Vacations/Country Club on September 4th, 2014 in Kukatpally. Your sales staff took my credit card and drew money for the membership before I could completely study the terms and conditions. When I went home and studied the terms and conditions in detail, many of the promises made by your sales staff were not found in the agreement. Your sales staff promised me that I can return the complimentary plot I get with membership to Country Vacations after one year at Rs. 1, 25, 000/- without any conditions. I did not find this in the agreement. They also told me that my payment will be split in 12 EMIs with zero percent interest. This is not mentioned in the agreement. The agreement also says that the amount paid towards membership and vacation is non-refundable and the agreement is non-rescindable under any circumstances. This is of course illegal and I have found many who got refund from you. However, your staff did not even mention about this. I have not received your membership kit yet. I do not trust your company and would like to cancel my membership agreement and get my money back. Please do it as soon as possible. I have already sent emails to response.[protected]@countryvacationsmail.com but did not get any response. Was this information helpful? | |||
Complaint marked as Resolved
Country Vacations customer support has been notified about the posted complaint. Verified Support Nov 20, 2014 Country Vacations Customer Care's response Dear Sir, we just viewed your experience here & the inconvenience, in regards to your Membership Holidays is deeply regretted. If you still have any issues, Kindly click or copy and paste the link http://countryclubindia.net/reachus/ to browser and give your details of your membership, so as to help you and understand the issue better to resolve. Kindly quote the reference number to track your complain which your will receive via e-mail on your registered e-mail id.
Have a great day!
Warm Regards,
Central Customer Care team,
Country Vacations.
http://reviews.countryvacationsindia.com/
| |||
Add a Comment | |||
47%
Complaints
609
Pending
0
Resolved
288
+91 40 4406 7877
+91 40 4007 7883
+91 40 4461 0100
Country Club Kool, #6-3-1219/A- 2nd Floor, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
Post your Comment