Country Vacations — product information withheld - unauthorized charges deducted

Anirban Purkayastha

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700094

I had though i got a good deal when me and my wife got a 5 year vacation membership for only rs. 60, 000/- however i had underestimated how shrewd and cunning these people would turn out to be.

I was planning and saving money for an international trip for a long time and decided that my 1st international vacation would through country club. I got a call from amc team and they informed me that i had to pay amc of r. 9775/- 1st before booking. I went to their office in kolkata and was offered a deal that if i paid rs. 25, 000/- upfront then i would not have to pay amc anymore else the amc per year would be rs. 9, 775/- per year. However on trying to book for the hotels i was informed that i would have to pay rs. 1, 400/- per night as tax for associated international property. Their was a lot of argument and the kolkata team promised to add 2 complimentary stays against my yearly 6n/7d quota.

Later when i stayed at those hotels i came to know that the rate for the room was rs. 2, 200/- if booked online. So what is the use of the membership in the 1st place. I had extended my stay for 1 night in 1 of these hotels paying from my pocket and had paid exactly this amount.

The 1st day when i reached my hotel in pattaya i came to know that no booking had been made under my name. It took me several international calls and half a day to sort out this problem. 2 months of advance notice was not enough for these people to book a hotel.

The real horror came when i checked the country club app after reaching india. I seemed that my holidays of 6n/7d for current year 2018 as well as next year 2019 had been used up. I contacted their customer care in hyderabad and they confirmed the same. It seems they have a min stay period of 3nights. So even if you stay for 1 night they tend to deduct 3 nights. I could have planned my trip accordingly if they had made things transparent. However transparency is not how these people operate. Moreover i can’t understand as to why they used the next years holidays without using the complimentary holidays for the current year 1st. Also why was this done without my explicit permission.

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Country Vacations customer support has been notified about the posted complaint.

Feb 12, 2019

Updated by Anirban Purkayastha i want Country Vacations to answer me on the following Points -
1> Why was information withheld during the time of sale. Additional Tax on associated property was not discussed.
2> Rules related to taking vacations. i.e min 3 nights to be taken was not discussed.
3> Promise of dinner set was made which was not kept.
4> Why were my vacations deducted without making things clear and my explicit permission.
5> Complete Lack luster and non caring attitude of their Staff at Kasba Fitness center when i tried to make a complaint. I had even tried to raise these points with the AMC manager Lopamudra over there. But she simply expressed her helplessness to resolve anything.