Country Vacations — Sold wrong policy - by telling details of other policies - want refund

Address:	560037
Website:	www.countryvacationsindia.com

Country vacation/ country club has cheated by selling the wrong policy and they are doing with many peoples.

- policy sold date : 6th feb 2017
- persons who sold the policy. Irshad is manager and sahil is executive, both of them fooling people:

1. Irshad - currenty working in shivaji nagar branch ([protected])
2. Sahil - currenty working in shivaji nagar branch
[protected]@countryvacationsmail.com

- want my money back. I want refund. Not interested in country club membership
- country club membership : cvbg2tclub232715

- incident description
I have been sold country vacation plan of 35 holidays for 57000. At the time of payment the payment is done towards country club because country vacation is part of country club and they do not have any separate process to pay.

I was promised to receive below facilities:-
* 35 holidays in span of 5 years. Country vacation will provide the holiday and through that we can avail the holidays at any time and in any resort of country vacation and affiliated resorts.
* i will be provided with life time free country club membership
* i have to pay 5500 amount each year in case i am taking holidays in that year.
* i need to pay only the tax of rooms during the holidays
* i can book the country club resort halls for function and need to pay only taxes for life time.
* in case if i don't like the vacations, they will take back the holidays and return the money for remaining holidays

There are many other facilities which i have not mentioned here

- current situation:
Currently from past 4 months i am trying to book the holiday and struggling in there kundanhalli office and came to know below things.

* i have bought country club membership by not country vacation holidays
* 35 holidays are given to me as an extra benefit for me
* every year i need to pay 5500 for my free country club membership
* holidays can not be booked from september to march (I didn't remember the exact time.) in simple words in peak season
* my policy can not be sold
* even booking through voucher will allow booking once in one mob number so i need to contact someone to get the bookings done.

As per country vacation, there is no separate document given by country vacations about the holidays or package sold to person.
While given the verification over the call i denied to give money for first time because the verification was for country club so the executive and manager told me that country club and country vacation both are same and country club member ship is just an extra feature so no need to worry.

Now when i told that wrong product has been sold to me and i want refund they told why didn't you check while paying and signing the document. They made me convinced first that both country club and country vacations are same and the have currently country club process of taking fee and now they are telling opposite.

For getting air ticket benefit i need to tell them 6 months before. At the time of booking it was one month.

Why they were not telling me about country club membership.in whole discussion of 2 hour for 5 mins hardly we discuss about country club membership and now they are telling me that i bought country club membership not country vacation holiday.

After 4 months of struggle i was able to book a holiday and then they are telling me that i can't book further in peak season.

I have seen many people struggling for the same reason. They are telling some thing and selling some thing and not refunding the money also.

I appeal consumer forum to do something to stop such nonsense and help us to get the money refunded.

Shantanu
[protected]