Country Vacations — Want refund my money from country vacation

I have purchased my country club membership from lucky draw winner skim in Vapi and it's being handled from country club surat office. I have 5year/rs membership.

When we have bought the membership we were given a list of properties which is reduced to very less and cheap hotels when we actually want to use the vacations. When we asked, they were told unreasonable reasons and excuses for reduced property list.

When we haven't paid our 1st year maintenance Surat team was constantly calling us to plan and book our vacation but when we have paid and asked them to book my vacations they took about 1 month time to book and inbetween they were not properly giving us confirmation. After taking long period they send us voucher which was having wrong details. again they took 1 month to correct it.

After all this when we have left for our holiday they send us the message before 2 hours of arrival that our Booking is changed from the listed hotel to other hotel. Which is much cheaper and having very basic facilities then booked hotel. When we asked for reasons that why they have changed hotel and also booked another hotel without even asking us or any prior notice, they didn't give us proper clear reasons and was giving rounded answers. When we called to the booked hotel, we came to know that their is no booking done by country vacation for me for that particular dates.

This is totally unacceptable behaviour and the way we are treated we feel it's big fraud. This thing has ruined my vacations and spoiled our moods. If I am getting this kind of facilities than I also know booking hotels through other applications. Also it willl cost me less than this. I didn't paid for this kind of mentally tourcher every time.