Cox And Kings — Complaint of misleading and Reimbursement claim

Address:

Kolkata, West Bengal

We booked 'Marvels of Europe with 2 Nights Paris Free' from Cox and Kings.I, along with my father had been asked to reach New Delhi on 14.04.2014 for visa interview purpose at Swiss Embassy, New Delhi. We reached New Delhi on 13.04.2014 and were present at the Swiss Embassy from 9am on 14-Apr-2014. The security at the embassy did not allow us to enter as our name did not feature in their interviewee list.They asked us to leave the premises and shut the gate on 12 O'clock and still Cox&Kings people were continuously asking us to wait further in foot-path. We learned that there was no confirmation at all about our interview on 14.04.2014. We had our return planned for same day only(to Kolkata by 14th April 5pm Kolkata Rajdhani) since the interview process was supposed to be over by 1pm. At 4.30 PM we were asked to stay back at New Delhi for another day because our interview had been rescheduled on next day (15.04.2014). We had to cancel our Rajdhani ticket of 14.04.2014, had to book for another day in Delhi and had to book flight tickets back to Kolkata for 15.04.2014. It is very obvious that you won't get train tickets from Delhi to Kolkata after 4:30pm for the very next day. So we had to pay the flight fare. After getting this information we have asked them several times to send the confirmation note of 14th April based on which we came to New Delhi.We have also asked them to confirm us that they will reimburse the extra expenses we had to bear due to the consequences we faced because of error made by their end.But it is very shameful that since 14.04.2014 we have not received any answer from them.I have lodge the complain on 25th April, given them more than one month to enquiry about it and mailed them again on 30.05.2014.But it is not-at-all acceptable that they would send just a mail regarding updating me shortly and remained silent for 6 weeks!!