[Resolved]  Cox And Kings — European whirl

Address:

Mumbai City, Maharashtra

Let me begin with the tour manager.
The tour manager wasim gurroo (Mobile no. +[protected] was very poor in all aspects of his job. Communication, knowledge or info on the places visited and day to day planning. He literally spoiled the tour for us.
Wasim gurroo always used to blame all other people other than himself for things going wrong rather than taking up responsibility and solving the problems. When we called up his manager ana (Mobile no. +[protected], she was also equally unwilling to hear us and take every one along

Wasim gurroo did not have proper information to share about any place and even when asked, he would evade answers. Other than shopping places (May be where he gets a commission) he would say there is nothing to see and waste of time.

In london we did not get to see buckingham palace due to his mismanagement.

In lucerne, he was not even willing to show us the lion monument and explain its significance until all the passengers forced him.

On the day of travel to pisa from innsbruck, the mismanagement reached the peak. He did not have the proper address of the hotel where lunch was supposed to be (He and his boss ana blamed it on the office of coxandkings boooking) by the time we finished lunch it was 3.45 pm. And we could hardly get any time in pisa to see the monuments. (May be 20 minutes). Since we were traveling with 2 kids 6 and 8 years, at 6.30 pm i asked him we could reach the hotel by 8.30pm in time for dinner and his answer was yes. But alas! We got stranded on the road in a petrol bunk which did not have any rest rooms or food until 12.30 pm in the night.
We reached the hotel only at 3 am in the night and we did not have dinner that night and the kids slept hungry. Until one of our co passenger mr. Mohit malhotra called up his boss and escalated the issue, we were not even sure what was happening during the time we were on road.

It appeared as if the tour manager wasim gurroo and in turn cox&kings had taken all the customers for granted and all o[censored]s felt cheated by his behavior for the price we have paid for this tour.


About the hotels:
The hotel in paris was sub standard (Can not give it any star rating) and did not even meet the basic courtesy of a hotel. It was 10 storied building with virtually non functional lift. We had to carry our luggage to room by steps. Rooms did not have locks, no toilet paper, hot water was not coming and not sufficient breakfast was planned and provided.
Hotel in padova was not clean and in fact the paint on the ceiling was falling down on the beds.
Rest of the hotels chosen were mostly motels and far away from the main locations of where we visited. We could not use our free time to local flavors of places we visited. I personally did not deem them as star hotels at all (Except in switzerland).

Overall the tour experience was too poor and far below expectation.

I would want to know how i am going to be compensated for such a high cost and low experience tour. If i do not hear how and when i am going to be compensated, i am planning to lodge a complaint in consumer forum.