Cox And Kings — HORRIBLE Experience in Europe Trip with Cox and Kings!

My parents( Age above 55) had planned a trip to Europe with Cox and kings on 7th June 2015. It was pre decided that they will be picked up at Paris Airport. Unfortunately there were no such arrangements. Cox and Kings did not provide any hotel details. Tour Manager's phone was constantly not reachable. I tried to contact at pune office but they did not pick up my phone. Then I immediately went to Cox and Kings office ( prabhat road pune)to get the information. After rigorous follow up, I got the hotel details and the same was conveyed to my parents in Paris. Somehow they managed to get a taxi and reached hotel. Hotel manager was completely unaware of the fact that few tourists would come there early. My parents requested hotel manager to let them stay at the hotel. However, there were no arrangements for lunch. They had to manage everything by their own. Even the dinner was made available at 11 P.M. at night.
Tour Manager was not properly trained personnel. He was not a guide. He had had lack of knowledge about tourist spots, places and most of the time was wasted searching for routes and places. Eventually, they missed few events as they could not reach there in time! Such tickets are not refunded to us. Who is responsible for that? He even failed to have any interactive conversations in group.
On return journey, my parents were supposed to reach at Milan Aiport from Padua, Vennis. It was tour managers duty to check whether they reach at airport safely. He left my parents in vennis, he just told them to go and get a train. That was a complete misguide! Apparently there was no connecting train from vennis to Milan. It was supposedly his responsibility to guide them properly. Throughout the trip, he kept on promising that he will do all the arrangements to take them to airport. But he just did nothing! My mother and my uncle & aunt who are all senior citizens had the most traumatic experience that night! That was something which we can’t even describe in words. It costs us much more than one could never think of! Who is responsible for all that?
And that was a Horrible Experience to go with Cox and Kings. Overall the trip was a disaster! I regret the fact that I sent my family with this renowned company. The trip was ended with sheer disappointment, mental torture plus waste of money!