[Resolved]  Cox And Kings India — Dropped in mid of tour and false commitment

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.consumercomplaints.in

Hello all,
I want to share my “experience” of europe tour (European discovery) dated 06th may, 2016 booked by cox and kings (Noida sec-18 branch).
Being from a normal middle class family, europe was always my dream tour. I and my wife both started saving for this tour from the very first day we got married.
It was very clear in our mind that we will choose the best tour company. There were only three brands in our mind thomas cook, cox and kings and sotc. With sheer confidence and belief, we choose cox and kings to fulfil our biggest dream till date.
We did all the formalities (Payment, visas etc.) in timely manner and started our journey with enthusiasm and thrill. It went well till we came in problematic situation.
When we reach heidelberg, i felt some blisters on my face and hands. There was one doctor on our tour and he suggested consulting a doctor here as he diagnosed it as chicken pox and we cannot get medicine in europe without prescription.
It was from that time that our good experience turned into bitter experience:
Our tour manager (Mr. Anil edwin) dropped us in the middle of street of innsbruck and said to visit doctor by your own and with our own expenses. He even told us to come to the hotel mentioning address of the hotel and hospital in a piece of paper. We did exactly what he said and took a taxi after the check up as we did not have any option in a foreign country for which we hardly knew anything.
When we came back to the hotel, it was already dinner time and my wife went for dinner. Mr. Edwin met her and asked about my health.
It was next morning when we got ready and packed our bags. We went for breakfast when he came running to ask for prescription. We gave him the same and after breakfast as usual started keeping our bags in our coach and sat there comfortably.
Mr edwin came to us and said that we will not be able to continue on this tour as he had a word with doctor that i cannot travel. We were shocked to hear this and asked him then what is next for us. We were obviously not ready for this as it was so sudden for us to accept.
False commitments:
With false commitments, he told us that company will take care of our expenses and we can stay in the hotel in innsbruck (Hotel olympia) and join the tour in switzerland after 3 days. He did not listen to us and told the driver to get our bags out of the coach.
Humilation:
It was such a humiliating situation when we were being asked to get off the coach in front of 35 people. This happened when we had paid a good amount of money to the company for this tour and were very sure that we chose the best tour company
No communication:
Days passed on and we did not receive any call from the tour company or mr. Edwin. We felt helpless and hopeless at that point in time.
Only after 3-4 days, mr. Edwin called us to inform that we will not be joining in switzerland. He did not seek confirmation but informed us for the same.
After that on 19th may, it was decided that we will travel to paris on our own expenses (By train) to join the tour there and travel back to india as our tickets were booked from paris. We were asked to pay the hotel bills for food for and then leave the hotel.
Lack of information:
When we reached train station with one of the hotel staff (Maria) who was arranging everything as per instructions of mr. Edwin, while booking tickets, we got to know that there is strike of paris trains. We were not informed of this by our tour manager as this strike was going on for days.
We then came back to the hotel and checked in to the same room, we did not have any option left except to fly from munich. We sms mr. Edwin for the same as were asked by him.
Demand of money:
We told our tour manager to book our tickets from munich to new delhi for 20th may but it did not happen. We got to know that we were required to pay the difference amount. Till the time it was not paid the booking did not happened. We further were asked to pay for hotel room, food for those two days.
Explaining this whole incident we have some questions in our mind from the renowned brand:
 why we were dropped out from tour without any prior intimation?
 why any responsible person from the company did not contact us? Why our booking office members were also silent and were not bothered about our situation?
 why we were to bind to pay for our hotel stay and meal bills if we have paid so much to the company for this tour?
 why the care taker of the hotel was playing role of doctor and decided our tour instead of any responsible person from the company.
 why we were not joined with next group? If we had to pay expenses then it was better that we paid and completed our tour.
 why there was so much delay in our return flight booking? We had to wait 2 days extra and pay for difference booking amount, hotel and meal charges.
 why was an inhuman behaviour done to us?
 had it being an old aged couple/ family, then also the company would have done same behaviour?
At last, i would like to seek explanation for the above incidence which was encountered by us.
If this was the treatment given to us by choosing such a well-known indian brand which is providing services in india for 200 years than i would have rather chosen some foreign brand and got humiliated.
Please let me know one good reason to prefer cox and king’s for my next tour.

Thanks!!