| Address: | New Delhi, Delhi, 110075 |
| Website: | cox |
Very Bad and Pathetic Experience with Cox & Kings
I preferred Cox & Kings for Andaman trip over numbers of good tour operators who are providing really very good services on most reasonable rates. The rates charged by Cox & Kings are sky soaring and services are very poor. In fact now they are cheating the customers who have won their confidence on the basis of their past services & experiences. The same is my case. I had availed their two packages earlier i.e. Tour Package to Europe in 2006 and for Kailash Mansarover in 2012. That's why I opted for them. But this time the manner in what they have cheated and deceived us is very disappointing and unpredictable even from any tour operator running his business on his own on in howsoever small manner.
Their game for fetching the money from public starts from displaying on website their attractive Itinerary and change drastically the same afterwards while issuing vouchers as per their convenience giving frivolous reasons for the same. The Vouchers they always issue only before 72 hours of the date of travel and after getting money. The customer at that stage becomes helpless to accept their autocratic changes and unreasonable terms and conditions. Actually, They grab the high amount from their customers and leave them on the mercy of local tour operators of destinations going to be visited paying them small share of it because of which local tour operators make all possible cuts in the services set to be provided to the customers. The representative of Cox & Kings either happen to be not available or become mute spectators. This is the brief of Modus Operandi of Cox & Kings now a days.
My recent experience with this organization was about Tour package for Andaman starting from the period from 10th January 2016 & ending to 15th January, 2016. Following were the problems with this trip.
As per our demand, Neil Island was committed to be included in Itinerary but at the last hour it was excluded without any reasonable and actual cause. No local sightseeing for Port Blair was included.
The accommodation provided in Hotel was of bottom rank in preference, at Port Blair. The rooms offered were of exceptionally small size, suffocative and located in last corner of the complex which nobody would like to accept. On demand no change was made easily available. In case of Triple occupancy, no extra bed was provided. In most of the cases, only a small size mattress was offered for the third occupant while charged fully as per package plan.
The behavior of representative of Local Tour Operator at Port Blair was very rude and non-cooperative. Representative of Cox & Kings gave their shallow presence only on first and last day. Emergency Number given in voucher was also of no avail.
At Havelock, the hotel TSG Blue Resorts did not have an Intercom and room had geyser that was not functioning. For every small request we had to reach to the reception from our room and ask for services. For lunch there was no buffet and the staff recited a few items that were to be served to us. On our request to provide the curd, we were told that it is a "REMOTE ISLAND" and such items are not always available. No fruits were provided even in Breakfast.
Further, no vehicle and guide was made available for going to Radha Nagar Beach from Hotel at Havelock while it was hot sunny day and the road was risky to walk down due to rash traffic and narrow road.
Stay at Havelock was made unreasonably long for three days and two nights and third day was wasted only for couple of hour’s journey from Havelock to Port Blair.
Consequently, We had to reschedule our tour for 5th day compelling us to bear extra expenditure on travel, food and Hotel etc.
We hardly will recommend anyone now to opt for Cox & Kings for any tour package.
K S Sharma
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