| Address: | Mumbai City, Maharashtra, 400001 | | Website: | www.coxandkings.com |
I have booked a tour to europe through coz and kings ghatkopar east branch. My tour is scheduled in last week of this month. My experience so far as been terrible (Am dreading my experience in europe already!!). None of service fee back is taken seriously, i am told please go ahead and complain, we cannot do anything about it... Effectively i get the impression that they are sure that no action will be taken if complaint is made to customer care and therefore they have such laid back attitude and are so arrogant... We could see a distinct change in their behavior after the entire money was paid by us... When we went for our visa appointment with senior citizens with us (Which was informed to them), they did not have the courtesy to inform us that it will take around 3 to 4 hours so make necessary arrangements for senior citizens, it is only when i came to know i opted for premier lounge and paid extra money out of my own pocket, when i asked them to reimburse i am being told by tanvi kashyab, who looks after ghatkoper that no refund will be provided and go ahead and complain... No only was the tone rude but attitude was laid back filled with arrogance... The matter is now elevated by us to the tanvi's senior, azim kazi... Who is yet to get back to us... I would just like to inform coz and kings that because of this attitude and poor service, i am going to take action against them in the consumer court... Was this information helpful? | 
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