[Resolved]  Cox & Kings India — air tickets and hotel vouchers not provided

Address:

Mumbai City, Maharashtra, 400069

I have booked 7n/8d ladakh delight package for 5 persons dated 22nd may (Booking id: 932997). All the money i. E. Rs 240, 300 has been paid long back i. E. Around 1st may.

However despite several email reminders and telephonic conversations, the air tickets and hotel vouchers have not been provided. Initially i was told that i would receive the tickets a week in advance, then 4-5 days in advance, then 3 days in advance and finally yesterday, with 3 days to go for the tour, i was assured by ms jasmine nadar, asst mgr of marol branch that i would surely receive all the tickets and vouchers by end of day yesterday. But still they have not been delivered. So not sure if i will be able to travel now without air tickets and/or hotel vouchers. Request to look into this at the earliest and issue either the air tickets and vouchers or the full refund of rs 240, 300 if the booking has not been done in the first place. This is my first (And surely last) experience with cox and kings. This explains why they are the oldest in the business, but still not #1. If i don't see any action on this today, i would be forced to share the snippets of emails and recorded telephonic conversations with c&k booking team (Akshata kawle and jasmine nadar) on social media, since that seems to be the way to report the terrible service despite paying amount in lacs. Thanks.. Vinayak nadkarni