[Resolved] Cox & Kings India — assured a tour package for certain amount and now denying.

eramshaha

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411048

Hi... I have enquired for Kashmir tour Package and after convincing on certain offer decided to go for the same. The initial payment was asked for which they sent me a link too which I did and payed 18000 Rupees as a Booking Amount and got the confirmation for the same. Next day I received a call from CSE Satish (with whom I spoke for the Package) who is now saying that that I have to book my Package for higher amount. Ever since that I am following up with Mr Deepak (Manager of the team) who is not Answering my calls.
Please help me for the above concern.

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Mar 9, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2018

Cox & Kings India Customer Care's response Dear Mr. Shaha,

Greetings from Cox and Kings Limited!!!

This is with reference to your feedback posted on Consumer complaint forum.

Whilst we are in receipt of your feedback, we wish to inform you that the contents of your communication are being looked into and we shall revert to you shortly.

May we request your patience and understanding in the interim period.

Thanking you.

Regards,
Customer Service Cell
Cox & Kings Limited
www.coxandkings.com

Feb 08, 2018

Updated by eramshaha Although received a call from CSE that the deal would remain same but unless assure with the booking details can’t be said it to resolved.