[Resolved]  Cox & Kings India — atrocious & horrible food served on trip

Address:

Mumbai City, Maharashtra, 400007

This mail is to share feedback for the egypt trip that we had made through cox and kings mumbai for a party of 4 travelling together. We were very happy with the tour guides mohammad atif (Teefa) in cairo and mahmoud in cruise boat and luxor. They were extremely polite, helpful, smart and kind hearted and their knowledge on egypt is highly commendable.

We were also very happy with the accomodations provided at ramses hilton in cairo plus ms. Libery cruise ship & last day accommodations at soneta st. George hotel in luxor. Service received at these 3 places was "par excellence".

However all 14 o[censored]s had major disappointments that cannot be ignored and management should make note of it and treat this matter with the highest priority and rectify it immediately so that in future cox & king guests are not made to go through this torture of eating inedible, unpalatable, tasteless, bland, insipid and unnappetizing food served and the nasty experience of staying hungry after a long day's walk on the tour just as we did.

One of the most important factors that should be considered by a travel company for their guests during the travel is food. Majority o[censored]s were vegetarians so it should not have been difficult for selecting the right restaurants. However it will be sad to say that the veg and non veg both food options were much below our expectations.in egypt for 2 nights i ended up ordering food from the hilton in room dining for a exhobirant price of $45.00. The quality of food served to us was way below par for a company been in existence for 260 years serving millions of guests.

In simple words...
We really had to suffer badly especially where they just didn't get it what it takes to make guests happy!!

We kept requesting for a better option but very rarely it met our expectations. Its a shame that cox and kings failed in this category even after being in this industry for so many years. I dont wish to go in details but you guys have to take some good decisions or be a loser in the tourism race.

Food is a very important factor during a journey and bcoz of this bad experience i really dont know if i would suggest cox and kings to my friends and relatives.

Good luck!

Regards,
Monish kadakia & family