[Resolved]  Cox & Kings India — booking id 1029690

Address:Mumbai City, Maharashtra

Please note that i am yet to receive initial booking amount for reasons best known to you inspite of my repeated reminders.
Due to your lackadaisical attitude and subsequent telephonic conversation, i was forced to withdraw from the proposed tour. The offer was made to me at a certain price and which was accepted by me. Accordingly advance made and accepted at your end with a written confirmation at the quoted rate. Subsequently, i was told about the mistake from your end, and was literally threatened to accept the amended quote or otherwise my tour stands cancelled.
I put my foot down and asked for the refund which your sales executive accepted, since the same tent-amounts to a voidable contract as per provision of the indian contract act.
Complaints to the concerned department was met with a lukewarm response and i am yet to receive the initial booking amount and compensation for harassment and loss of bank interest of booking amount.

This shows how a so called reputed travel co can harass a customer for no fault of his.
Was this information helpful?
No (0)
Yes (0)
Nov 10, 2018
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2018
Cox & Kings India Customer Care's response
Hi Monoj Pyne,
We regret the inconvenience caused. Thank you for sharing the details. Rest assured that we will forward it to the concerned team and reach out to you at the earliest.
Verified Support
Sep 28, 2018
Cox & Kings India Customer Care's response
Hi Monoj,
We believe that our team has contacted you and has processed your refund amount. We sincerely hope that you can find your way back to us so that we can serve you better.

Thanking you.
Regards,
Team Cox and Kings
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cox & Kings India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    380
    Pending
    0
    Resolved
    268
    Cox & Kings India Phone
    +91 11 2676 8811 [New Delhi]
    +91 80 2223 9192 [Bangalore]
    +91 44 2836 3000 [Chennai]
    Cox & Kings India Address
    Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
    View all Cox & Kings India contact information