[Resolved] Cox & Kings India — booking id 1029690 | |||
Please note that i am yet to receive initial booking amount for reasons best known to you inspite of my repeated reminders. Due to your lackadaisical attitude and subsequent telephonic conversation, i was forced to withdraw from the proposed tour. The offer was made to me at a certain price and which was accepted by me. Accordingly advance made and accepted at your end with a written confirmation at the quoted rate. Subsequently, i was told about the mistake from your end, and was literally threatened to accept the amended quote or otherwise my tour stands cancelled. I put my foot down and asked for the refund which your sales executive accepted, since the same tent-amounts to a voidable contract as per provision of the indian contract act. Complaints to the concerned department was met with a lukewarm response and i am yet to receive the initial booking amount and compensation for harassment and loss of bank interest of booking amount. This shows how a so called reputed travel co can harass a customer for no fault of his. Was this information helpful? | |||
Nov 10, 2018 Complaint marked as Resolved Cox & Kings India customer support has been notified about the posted complaint. Verified Support Sep 05, 2018 Cox & Kings India Customer Care's response Hi Monoj Pyne, We regret the inconvenience caused. Thank you for sharing the details. Rest assured that we will forward it to the concerned team and reach out to you at the earliest. Verified Support Sep 28, 2018 Cox & Kings India Customer Care's response Hi Monoj, We believe that our team has contacted you and has processed your refund amount. We sincerely hope that you can find your way back to us so that we can serve you better. Thanking you. Regards, Team Cox and Kings | |||
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+91 11 2676 8811 [New Delhi]
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Turner Morrison Building, 16 Bank Street, Fort, Mumbai, Maharashtra, India - 400001
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