As i had book package for hongkong and macau, on 18th november we went to ocean park first of all driver came late to pick and he did't wait for our arrival and went without taking us and for reaching hotel back we have to hire taxi for which we paid fare of hkg $ 300 means rs.2800/- and we informed cox and kings coordinator mr. Tejpratap vishwakarma vaman center, mumbai office but he behaved like dictator and did't give any response and still following with him but did not get any proper reply. As please find the attached voucher of the supplier for the reference.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jan 9, 2019
Complaint marked as Resolved
Cox & Kings India customer support has been notified about the posted complaint.
Nov 27, 2018
Updated by dineeshh And even cox and kings are not bother to do needful to their customer as it is listed company so they are harassing a lot to their customers.
Verified Support
Nov 28, 2018
Cox & Kings India Customer Care's response Hi Dineeshh,
We are sorry that you had an unpleasant experience. We'd want to get this resolved right away. Please share these details with us on a direct message here, and we will get this resolved. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking
Verified Support
Nov 28, 2018
Cox & Kings India Customer Care's response Hi Dineeshh,
Thank you for sharing the details. Rest assured that we will forward it to the concerned team and reach out to you at the earliest. Thanks for your patience.
Nov 28, 2018
Updated by dineeshh Booking Reference no:-1050614
Booking Location :- 3rd Floor, Vaman Center, Marol Makwana Road. Marol, Andheri East, Mumbai, Maharashtra 400059
Tour Name :-Hong Kong Tour
Departure Date:- 15/11/2018
e-mail address registered at the time of booking :- [protected]@yahoo.com
Kindly do the needful
Verified Support
Dec 06, 2018
Cox & Kings India Customer Care's response Hi Dineeshh,
We believe that our team has got in touch with you and provided the required resolution.
Thanking you.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment