Cox & Kings India — charged for services not provided

Address:Mumbai City, Maharashtra, 400018

Booked tailor made trip in sydney which included hotel, airport pickup and drop and sightseeing at 30000. Now starting date was 24 oct 2017,. When i reached australia, in 26 oct this company write a mail that they are not confirmed with the sight seeing activity, my total primise was to visit the place i was booked for, at last they cancelled, as all the money was payed to them for my journey i could not go ahead, now when i come back and ask for refund they are providing me with 3700 as refund, pl help
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Cox & Kings India customer support has been notified about the posted complaint.
Nov 06, 2017
Updated by Pooja Mohta
When the services was booked they did not provide with the breakup of amount charged, they are refunding me one forth the amount which is charged when you go on your own on the trip booked for me by them
Complaint comments 

Comments

Dear Ms. Mohta,

Greetings from Cox and Kings Limited!!!

This is with reference to your feedback posted on Consumer complaint forum, may we request you to revert with the below mentioned details in order to check and assist you further.

1. Booking Reference number
2. Booking Location
3. Name of the Sales officer.

We look forward for your response.

Thanking You.

Regards,
Meher Gotla
Customer Service Cell
www.coxandkings.com
Booking ID 872508, location Andheri, mumbai, officer John Nadar
Cox & Kings India Customer Care's response, Nov 7, 2017
Verified Support
Dear Guest,

Greetings from Cox and Kings Limited!

Whilst we acknowledge and thank you for the details, wish to inform you that the contents of your feedback/communication have been forwarded to the concerned team; who will evaluate/analyse and revert back to you accordingly.

We look forward for your response.

Thanking you.

Regards,
Team Cox and Kings

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