[Resolved]  Cox & Kings India — company cheat on itinerary

Address:New Delhi, Delhi, 110001
Website:www.coxandkings.com

Refund Amount for non providing trip as per itinerary.// BID: 756834 // Mr. Anshul Suryawanshi // Dep. Date : 04 May 17

Company practices fraud with customers and fake commitment by non providing trip as per iteniery as well as non refund money.

Sent: Thursday, January 11, 2018 10:17 AM
To: [protected]@coxandkings.com; Hani Sharma; [protected]@coxandkings.com; 'Sahil Taneja'; 'Akash Goyal'; Manish.[protected]@coxandkings.com
Subject: Re: Refund Amount for non providing trip as per itinerary.// BID: 756834 // Mr. Anshul Suryawanshi // Dep. Date : 04 May 17

Dear All

Kind Attention : Ms. Andrea Dsouza, Mr. Manish Kajania, Mr. Hani Sharma, Mr. Akash Goyal, Mr. Sahil Taneja

Are you guys doing with all customer like this ? You are such a reliable company and doing act like cheater company. You loose goodwill from customer, really surprise to see such kind of attitude. Let social media and all social site have to know about your working and cheater with this mail i[censored]nable to get reply within 2 working days. I do not want to do such activity but you people force me to do as not left any other option.

I have shared all the facts but failed to receive any details from your end and unable to get answer on my raised query. If person having genuine problem and concern he can fight till the end. I have all genuine reasons which I already shared.

All you people make wrong commitment with traveller and not provided things as per shared Itinerary. I'll also share all the links once posted so that we can have discussion publicly and let people of India know about such kind of working. I have listed many other traveller who have face same kind of problem.

Please be clear whether I get refund with voucher or not.


Regards
Anshul
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Mar 9, 2018
Complaint marked as Resolved 
Cox & Kings India customer support has been notified about the posted complaint.
Verified Support
Feb 06, 2018
Cox & Kings India Customer Care's response
Dear Anshul,

Greetings from Cox and Kings Limited!

Whilst we acknowledge the receipt of your communication, may we request you to share your concern on [protected]@coxandkings.com along with below-booking details in order to assist you further :

a. Booking reference number
b. Booking Location
c. Tour Name
d. Departure Date
e. e-mail address registered at the time of booking

We look forward to your response.

Thanking you.

Regards,
Team Cox and Kings
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