[Resolved]  Cox & Kings India — complaint against deficiency in service

Address:	New Delhi, Delhi, 110087
Website:	www.coxandkings.com

Hi

I have a complaint against you people and your employees.

I have booked a trip to mauritius for my parents (2 people). The communication is going on for past 10 days and finally i was given a quote by your employee vinay that for a trip to mauritius i would be required to pay 63, 350 for 3 nights and 4 days and my stay would be in radisson hotel.

Yesterday only i confirmed my trip and paid an initial amount of rs 40000 (Rs 20000 per person). Today morning i got a call that fares have increased by rs 5500 per person and that now i would have to pay the increased amount as told by your employee. I protested to the same and in the end the manager called me and said that he will share the extra amount and i was forced accept the extra amount as again i was told that if i ask for refund then same would take a lot of time. I confirmed the trip yesterday at 5 in the evening and it was delay on part of your officials that they didin't book my ticket and carelessly left the same for tomorrow and due to which i had to suffer. Then finally it was decided that i would be paying rs 2000 extra instead that too under protest as i had to book this trip and could not cancel the same.

Then in the evening they told me that they cannot give radisson hotel and gave me another 3 star hotel instead of 4 star which was decided and that too at same price. Now i was forced to accept the same as well as my parents have to travel on 7 august and that date is nearby so i could not cancel the same.

I paid my initial amount after i received the final mail and quoute from your employee

When i told them to cancel the same in morning, i was threatened that my initial momey would be forfeited.

I request you to take strict action against this and give me the details which was promised at initial stage because everytime your employeed changed the plans and never agreed to give what was promised. Moreover earlier i was promised that i would be given 3 sightseeing and now i have been given 2 instead of 3 which is again default on your part.

I have all the mails of your employees with me as a proof and proof of my mails as well and i think of taking legal action against you people as being an advocate i am aware of my rights and liabilities.

I hope you would yourself take action and give me what was initially promised to me.