Cox & Kings India — cox and kings - worst travel service providers

Address:

Hyderabad, Telangana

Cox And Kings is the worst travel service provider. We opted for Marvels of Europe and the experience
that we had is the worst possible experience a traveler can have when going for a family vacation.
They provide you the itinerary with all the glitters as if they have the best possible itinerary any
travel agency can have. But let me put the real itinerary in front of you.

Day 1:

They pick you up from airport in a bus/coach and then take you to the most worst possible Indian hotel
available in the entire Paris (Hotel name is Dawat) for buffet dinner. Plates are not clean, food
sucks big time and i won't even go to its ambience (to simply put it, a 1 BHK flat turned into a
restaurant).

After that, you go to the worst possible cheap hotel to spend the rest of the night (Don't even have
complementary shampoos or toothpastes Hotel name: Campanile). I will rate this hotel 4 out of 10.

Day 2:

Now you might be very happy to see "Disneyland" in your itinerary. But they will never mention you

that
you get to see "Disneyland" only for 3.5 hours. For an excuse they say that you have to see all the
things within 5 days so that's why such a tight schedule. From my point of view, its just a bad tour
planning because I went to Universal Studios, Singapore via Yatra and i got a whole day to spend, It
was so well planned tour. I will write about my Malaysia & Singapore tour experience in some other
post but coming back to it, we all know, how long the queues are in Disneyland and you get to see only
2-3 attractions only (if you are lucky) in such a short period. Lunch is on your own which is the best
part as you don't have to eat in some third grade restaurant like previous day.
After that they take you for a city tour. When I first saw city tour, I thought it is going to be
similar to my Malaysia & Singapore tour where I actually went inside the tourist places and spent
time. But to my horror, Cox and Kings just give you a bus ride in the city road and wherever there is
a provision for parking they will park and allow you to go and get some photographs for 10 minutes
from OUTSIDE only. Seriously ?...If that was the case then I could have hired a cab and dropped by
those places if I just had to take a photograph that also from outside. They will never take you
inside any museum or any important place. Only photos from outside. A local tour guide will get along
the bus and will explain you the history (which you can easily find in google...LOL).

After this melodrama, they take you to eiffel tower but that also with serious time constraints like

45
minutes. Cummon guys, this is not a school trip, its a vacation.

Finally, they take you to the most torturing activity, "The Dinner". They took us to a restaurant
named "Bombay Villa". Everything about it is worst whether it is the staff or the food. Watch out for
rude behaviors. What can you expect from a restaurant with 2.5 rating. you find more information
about this restaurant from the below mentioned links.

https://www.tripadvisor.in/Restaurant_Review-g227893-d6969470-Reviews-Bombay_Vil...⇄

Montrouge_Hauts_de_Seine_Ile_de_France.html

Finally, another torturous night at hotel campanile.

Day 3:

They will take you to Geneva from hotel. 3-4 hours of boring journey in the bus. Again city tour from
bus. Take photographs from bus mostly. They drop you OUTSIDE of prime location (Which was a bug
disappointment, not even in a single attraction, we got a chance to go in). Take photographs and come
back in 10 minutes.

After that you go to the torturous "The Dinner". I exactly don't remember the name but as I remember
the restaurant name was "Jaipur Mahal". Bad dinner (Better that the previous two), but good staff.

Finally you go back to your hotel (the only good hotel in the entire tour. Hotel name: Best Western
Chavannes De Bogis). I was so fed up with the dinner that i didn't eat there much and went for my real
dinner in this lovely hotel. I will rate this hotel 8 out of 10.

Day 4:
You go to Glacier 3000 via the bus. You will reach around 10:35 A.M. by there when left at 8:30 A.M.
Here you get to see and do some really cool stuffs like roller coaster ride, snow bus ride etc. The
lunch was again not that great, but better than Day 1, 2 and 3. The restaurant is a self service
restaurant and has limited options for lunch. After you are done with your lunch you still have time
till 3:20 P.M. to enjoy. From 3:20 P.M. we depart to mount cox and kings via bus. Mount cox and kings
has a rotating restaurant where they provide a Gala dinner.

Finally you go back to your hotel and rest for the day.

Day 5:

It was a day at leisure or optional Jungfrau tour originally. But later, it was decided that we leave
for Lucernce on that day so that we get enough time to spend on the other day (which was far enough
but when they say "spend time" I know it means "just click photos from outside"). We mostly clicked
photos from the bus while in our 2.5 hours of ride. Once we reached there, we are dropped in the shop
area where people either clicked photos are did some shopping.

Finally they take you to the worst possible hotel in Lungern, switzerland (Hotel Lowen) where they
provide table fans instead of AC or fans (#unbelievable). To our horror, the dinner was there only. I
will rate this hotel 2.5 out of 10.

Day 6:

We leave for Vaduz, Liechtenstein (a small country that falls between Switzerland and Austria) in the
morning 9:00 A.M. Spent some time there in the old city area. Clicked some photos. Left to
Innsbruck, spent some time in shops. Clicked photographs. After that we left to Swarovski Crystal
Worlds, Wattens where you will have some good time. But again the problem was time constraint which
was just 1 hour. For dinner, they take you to a good restaurant which was a surprise for me after so
many torturous dinners. I don't remember the restaurant name so couldn't provide you the information.

Finally, they take you to a hotel which is not good but not bad as well (Hotel Vamperhoff). In terms
of of service and food i can rate it 5/10.

Notes From The Trip:

1. They will yell at you (including the bus driver), if you are 5-10 minutes late, which never happens
with other travel agencies. Surprisingly, they yelled at my parents who are 60+ and they were late as

it is not easy for a senior citizen to walk and eat like a guy in their 30's.

2. You don't have the luxury to select good hotels. You will always end up staying in a cheap hotel
even though they promise to accommodate you in good hotels.

3. Worst tour planning. I don't know who does the tour planning but its the worst.
Even though they are old agency. Their service is at their worst. Even though we complained about it
on Day 1 from Paris, no one will address your issues once you are done paying money and land up in the
foreign country. Customer value for Cox and Kings is absolute zero.

4. Sightseeing mostly means click photographs from the bus or outside of a museum or an important
attraction. No chance to get inside.

You will find lot of complaints already in posted the following thread. This is just a sample and you
can even find other complaints if you just google it. I have resolved not to opt for Cox and Kings
ever and won't recommend it for others as well. Don't be a goat.

Big companies have fallen down due to lack of customer value. This company is also going in the same road and will perish soon eventually.