[Resolved] Cox & Kings India — customer support at its worst...

0scorpion0

Website:

www.coxandkings.com

I recently tried cox & kings in goa for a tour pack to egypt. (I'm an nri, so my travel companion in goa coordinated with them) at the start, the branch staff's response was good & they verbally provided most of the info we needed. However, when he asked them to send it via email — for the record — the 'good' abruptly ended. No email ever came, and when my friend called them they claimed it had been sent already & that they'd ask their it department to check why it wasn't going. I too sent them an email asking that they send the info to my email address to rule out the destination address as a point-of-failure. No response came...

As i was explaining to my friend, this might very well have been a case of the staff seeing us as a 'low potential' business opportunity, hence the very poor support. (Either that or the staff of the it department has been underpaid or was then on strike)

The quality of customer support has a significant impact on business in the long run — so i hope cox & kings improves theirs.

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Jul 13, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

Cox & Kings India Customer Care's response Hi 0scorpion0,

We apologize for the experience and are taking your feedback extremely seriously. Whilst we acknowledge the receipt of your communication, may we request you to elaborate your concern on [protected]@coxandkings.com along with below-booking details in order to assist you further :

a. Booking Location
b. Contact Number
e. e-mail address registered at the time of booking

Warm regards,
Team Cox & Kings India

Jun 12, 2018

Updated by 0scorpion0 I sent an email to [protected]@coxandkings.com yesterday & got a reply saying it's being looked into, after which they'll revert to me. I'd provided the email addresses, dates & the place of the correspondence, along with with the email transcript, and information about what had happened.

No number was provided, but that can be obtained from the customer database ---- if one is being maintained --- and if more info is needed the same person on [protected]@coxandkings.com can revert to me, either by email or using the mobile number in my email signature.