[Resolved]  Cox & Kings India — customised tour to coorg

Address:

Pune, Maharashtra, 411921

I am writing this complaint for the extremely disappointing experience with cox and kings.

I booked a tour well in advance at your office at regent towers, baner pashan link road. The name of the concerned person from your office is aditya kulkarni and shweta ranade.

The tour itinerary and terms & conditions were agreed between my self - shirish bengeri and aditya kulkarni from your office on 26 th may. Based on which, i paid advance of inr 30 k and remainder amount inr 85 k to make 100% payment 3 weeks in advance.

To my surprise the vouchers were not issued till last moment, the voucher was full of errors on the details of the family members name / dob etc. Besides the itinerary was changed without our knowledge. The vehicle was changed despite clear instructions. I had to take leave to sort out the issue and close follow up with the branch. I found shweta and aditya in different about my requests and had to escalate to kunal as well, however the issue was not resolved till 20 th july 10 pm, where as the tour was to start on 21 st july. I am extremely disappointed with the service offered as the details in the itinerary was not delivered. Kindly let me know how to claim compensation for this in efficient tour

Tks
Shirish bengeri
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