[Resolved]  Cox & Kings India — Deficiency in services and not giving refund

Address:

Mumbai City, Maharashtra, 400001

I mr. Mitesh jayantibhai kachchhi, had done booking with cox and kings under booking ref : 757636 tour : eastern whirl europe - summer for travel date : 19 may 2017, along with my brother (Mr. Tushar kachchhi) and 6 other friends (Mr. Parag rawoot, mrs. Prathvi rawoot, mr. Rajesh tandel, mrs tejal tandel, mr. Mit tandel and mr. Prashant kambli). As per the schedule confirmed by cox and kings, i had paid the entire tour cost amounting to rs. 84750/-.in addition to this i had also spent rs. 3226/- towards flight ticket from mumbai to delhi as the tour pick point was delhi. As conveyed by tour coordinator - mr. Prabahar selvam from cox and kings, i had submitted all the required documents on 19th april, 2017. Accordingly mr. Prabahar selvam, had filled my visa application form and took appointment with vfs global services - (Visa facilitator company) for 26th april, 2017 at 8 am slot with my four other friends (Mr. Rajesh tandel, mrs. Tejal tandel, mr. Mit tandel and prashant kambli). A bunch of duly filled documents that included, visa application form, copies of flight tickets, hotels stay booking, etc were handed over to us just a couple of minutes before entering into the vfs global services office to apply for schengen visa under reference ref - mucz/260417/0002/04 on 26/04/2017 at 8 am slot. On 15th may, 2017 at 7.30pm, i got my passport back along with the visa rejection letter. Simultaneously my friends got the documents pertaining to tour which were inclusive of combined flight tickets of the entire tour group. On verification i observed that on all the flight tickets my title had been mentioned as 'mrs.' instead of 'mr'. This is the sole reason for rejection of my visa. My friends brought this to the attention of cox and kings tour coordinator mr. Prabahar selvam, mr sunil luktuke, mr godbole (Sales), mr dogra (Customer service), mr. Cyrus sarkari (Coo - group) and mr. Peter kerkar (Director) to which they agreed that this mistake is happened at their end. Since there were no option available to going on the said tour to me, due to their mistake, i was expecting 100% refund from cox and kings. But they are least bothered about it. Moreover they have unnecessarily booked flight ticket while return journey, from mumbai to delhi by using the cost paid by me.

Kindly help in getting me the total tour cost alongwith a sufficient amount towards mental harassment that i have undergone during this course of time till date. I also request for cancellation of cox and kings license, so that innocent person should not face such situation in future.