[Resolved] Cox & Kings India — did not get service after taking payment and no response from 2 weeks

Madhukar MG

from Bengaluru, Karnataka

Address:

560072

Cox and kings sales executives are the worst and fraud executives it seems,
they kept on calling us till we make the payment of initial registration of Rs.6000 for Europe trip, after they receive the money, they simply vanished,
no response to emails, when I call to customer care, they kept on telling, travel agent is on leave and they cannot proceed in his absence, later after few days they say, that travel agent is no more so on.. no service they gave, no refund and most importantly no response to my emails so far

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Sep 25, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Cox & Kings India Customer Care's response Dear Mr. Madhukar,

Greetings from Cox and Kings Limited!!!

This is with reference to your feedback posted on Consumer complaint forum.

Whilst we are in receipt of your feedback, may we request you to revert with the below mentioned details in order to check and assist you further.

1. Booking Reference number
2. Departure Date
3. Booking Location
4. Name of the Sales officer.

Should you require any further assistance please do not hesitate to write to us at [protected]@coxandkings.com.

Thanking You.
Customer Service Cell

Verified Support

Aug 21, 2018

Cox & Kings India Customer Care's response Hi Madhukar,
We’ll get in touch with you shortly. Request you to maintain patience.

Warm Regards,
Team Cox and Kings India