[Resolved] Cox & Kings India — enchanting europe tour, durga puja series 2018

sanjoy_dhar

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700074

Although itinerary includes a visit inside historical colosseum in rome, we were denied the opportunity on the excuse of nonavailability of tickets due to overcrowding in spite of booking the tour so much earlier. This is a life time opportunity. It would not return again. So i could hope that you should realise the pain and take suitable action to redress the grievance. Ticket price although included in the tour price was not returned.
I should say that otherwise the tour was wonderful and memorable one.
Tour date: 20.10.2018 (Departure from kolkata 19.10.2018)
Tour manager : akhil desai

Yours,
Sanjoy kumar dhar
[protected]

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Dec 17, 2018

Complaint marked as Resolved

Cox & Kings India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Cox & Kings India Customer Care's response Hi Sanjoy,
We apologize for the inconvenience you had, thanks for your feedback. We constantly strive to improve our services, and this will really help us achieve our goal to serve our guests better. For further concern, we request you to write on [protected]@coxandkings.com.